Business Analyst - Information Technology Systems and Services

at  University of Prince Edward Island

Business Analysts provide ongoing business analysis in support of UPEI institutional and departmental strategic objectives. This position will work collaboratively with internal and external stakeholders to implement and enhance the university’s IT systems and related processes by analyzing requirements; designing & reviewing processes; and recommending system solutions and / or process changes. This position will also provide project management for small to medium sized projects.
Working as part of the ITSS Team, the Business Analyst provides client facing services. The Business Analyst must maintain a holistic view of UPEI systems and processes and factor that into proposing any changes to existing processes, expansion of functionality in existing systems, the selection of a new system, or any in-house development.

QUALIFICATIONS:

• College diploma or university degree in the field of business administration, or computer science, or finance, or management information systems and 5 years related work experience. An equivalent combination of education and work experience will be considered
• Experience with business and technical requirements gathering & analysis
• Experience with business process mapping
• Experience working with highly confidential materials
• Experience with the design, development, and implementation of software and / or hardware solutions, systems, or products
• Ability to apply statistical and other research methods into systems issues and products as required
• Project management experience
• Experience working at a post-secondary educational institution would be considered an asset
• Experience with Ellucian products, especially the Colleague system, would be considered an asset
• A business analysis or project management certification would be considered an asset
• A professional financial designation would be considered an asset

Skills

• Strong communication, written and verbal
• Strong customer service focus
• Process mapping
• Requirements gathering and documenting. In both detailed and user-friendly language
• Demonstrated commitment to continuous learning and professional development
• Project management

Work Conditions

• Minimal physical demands, typical of a position operating within an office environment; periods of extensive sitting and concentrated use of visual senses
• Occasional extended times of standing and walking during campus events
• Intermittent work outside the normal operating hours of the department may be required
• Some exposure to disagreeable conditions typical of a position exposed to stress and pressure associated with organizational change

In individual and team projects and initiatives, the Business Analyst will apply management, planning, communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and to facilitate implementing new IT systems and processes.

Duties include:

• Facilitating and participating in departmental meetings with decision makers, systems owners, and end users to define business, financial, and operational requirements, and systems goals
• Identifying and documenting existing business processes
• Creating process maps, specifications diagrams, and associated documentation to provide direction to systems programmers
• Collaborating in the planning, design, development, and deployment of new applications, and enhancements to existing applications
• Developing SMART goals and metrics for the deployment and optimization of client facing solutions
• Developing prototype procedures and use cases for the purpose of improving business processes, operations, and information process flow
• Supporting RFP and tender processes for the acquisition of new systems
• Project management
• Liaising with project implementation teams and operational teams on an ongoing basis
• Meeting milestone dates for major task completion
• Preparing and delivering reports, recommendations, or alternatives for improving processes in existing systems across the organization
• Reviewing and working with relevant confidential and sensitive university data
• Providing basic systems support for departmental staff
• Creating training materials
• Communicating process changes, enhancements, and modifications – verbally or through written documentation – to management, peers, staff, and other stakeholders so that issues and solutions are clearly understood
• Be an organizational change management champion for ITSS initiatives