Business Analyst

at  Intone Networks

Business Analyst The Contractor Is Expected To Perform The Following Tasks And Produce The Following Deliverables Related To ITSM/ITAM Implementation Project During The Services Period, But Not Limited To: • Perform Business Analysis of the ITSM/ITAM solution - ServiceNow - to ensure resulting components such as services, processes, and tool implementation result in meeting business objectives. The Contractor Shall Perform The Following: • Facilitate collaborative workshops and interviews with key stakeholders to gather and document comprehensive business requirements, ensuring alignment with organizational goals and objectives. • Conduct in-depth analysis of existing processes and workflows, identifying pain points, bottlenecks, and areas for improvement. • Identify critical workflows and ensure the workflows fit within the normal configuration and features of ServiceNow. • Lead prioritization of workflows as needed for the effort’s prioritized phased approach. • Lead and develop detailed process maps, flowcharts, use cases, user stories, customer journeys, and other visual aids to illustrate current and future state process designs, fostering a clear understanding among stakeholders. • Collaborate closely with the ITSM/ITAM tool vendor to configure solutions that meet the organization’s unique requirements, ensuring seamless integration with existing systems and workflows. • Provide expert guidance and recommendations on industry best practices, and standards related to ITSM and ITAM domains, leveraging previous implementation experience and lessons learned. • Serve as a liaison between business stakeholders, IT teams, and implementation vendor throughout the project lifecycle, facilitating effective communication, collaboration, and decision-making. • Provide assistance with post implementation validation. • Service Management System Improvement and Optimization. MINIMUM TECHNICAL QUALIFICATIONS • At least five (5) years of experience within the last ten (10) years working as a Business Analyst with large organizations, leading or participating in the technical implementation of ITSM and ITAM solutions such as ServiceNow automating complex business processes, performing all the following activities: • Creating and maintaining requirement management plan • Assessment of analysis scope and tasks • Planning business analysis tasks • Facilitating joint application design (JAD) and/or collaborative design sessions • Elicitation, definitions and documentation of various business, user, and system requirements • Analysis for business process improvement, application design and workflow automation • Modeling and documenting new functional requirements; use case development. • Leading and working within cross-functional teams that include business subject matter experts, application architects, developers, and testers. • Work closely with the ServiceNow implementation vendor team. • At least seven (7) years of experience within the last ten (10) years producing business analysis deliverables shown in the following list: (CalSTRS may request deliverable related work samples during Phase 4, Interviews, of the Comparison Process) • Business requirements, business rules, and business process model • Use cases, functional requirements and/or functional specifications • Non-functional requirements • Stakeholder requests • Procurement documentation • Transition plans and/or implementation requirements • Traceability matrices • At least three (3) years of experience using Rational Requisite Pro, HP ALM, Jama Software, or other requirement gathering tool to document functional and non- functional requirements, design specifications and provide full traceability for projects

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