Business Analyst

at  LBMX

LBMX is growing again …
We are seeking a Business Analyst.
LBMX is a dynamic and growing software solutions company with an international perspective, located in London, Ontario. LBMX is the leading business marketplace provider for Buying Groups and Purchasing Co-operatives. With a flourishing customer base throughout North America, the United Kingdom and as far away as New Zealand and Australia, we are sure to offer a breadth of experience that provides the successful candidate with endless opportunities to expand their abilities.
If you are an experienced candidate looking for an exciting future and you’re someone who is passionate about life, takes ownership of their role, isn’t afraid to roll up their sleeves and thrives being part of a team then we invite you to apply.

POSITION DESCRIPTION:

We are looking for a Business Analyst to work closely with Customers to understand their technical needs and accurately configure LBMX applications to meet those needs. They will also coordinate and manage the parties and activities involved in projects they are responsible for. A high level of computer competency is required but no experience is required in computer programming.
The successful candidate must possess superior verbal and written communication skills and be committed to providing an exceptional customer experience. The successful candidate will also have strong people and organizational skills and be comfortable as an effective member of a productive team.

Responsibilities:

• Facilitate meetings with customers and identify requirements and provide project updates.
• Report status on all projects.
• Configure and maintain customer accounts
• Manage and escalate errors and issues
• Validate customer data against existing specifications
• Aid in the creation of new product standard specifications
• Run educational webinars to demonstrate product features and usage
• Act as a primary contact for internal and external customers.
• Follow-up and correspond with customers as required.
• Act as an advocate for customers within internal meetings and discussions.
• Demonstrate commitment and professional approach to providing excellent customer service.
• Become a subject matter expert on LBMX Applications such as our PIM (Product Information Management) tool, LBMX Pay (payment tool) and our B2B eCommerce solution and provide technical expertise to customers
• Willingness and ability to travel as needed (less than 5%)
• Other tasks as assigned by your manager

REQUIREMENTS:

• Ability to review and comprehend technical business requirements documentation.
• Strong attention to detail.
• Effective problem-solving and problem-prevention skills.
• Strong verbal skills and ability to develop rapport with people over the phone.
• Enthusiastically work closely with others in a positive team environment.
• Independently manage multiple projects from start to finish, while managing time effectively in order to meet deadlines.
• Competent and comfortable in the use of computers, including standard business software such as Excel, Outlook, Word and Salesforce
• Willingness to eagerly take on new tasks as required.
• Proven ability to self-manage and function effectively in a professional environment.

• Must be fluent in English (reading and writing).
  Nice to Have:

  .

• Understanding of data files in various forms (ie. CSV, Excel, XML) and accompanying file layouts.

• Experience in a SaaS organization
• Project Implementation experience
• Project Management experience
• Experience with Product Information Management systems
• Experience with E-commerce integrations
• Experience with API
• Experience with Zendesk and Jira

• Facilitate meetings with customers and identify requirements and provide project updates.
• Report status on all projects.
• Configure and maintain customer accounts
• Manage and escalate errors and issues
• Validate customer data against existing specifications
• Aid in the creation of new product standard specifications
• Run educational webinars to demonstrate product features and usage
• Act as a primary contact for internal and external customers.
• Follow-up and correspond with customers as required.
• Act as an advocate for customers within internal meetings and discussions.
• Demonstrate commitment and professional approach to providing excellent customer service.
• Become a subject matter expert on LBMX Applications such as our PIM (Product Information Management) tool, LBMX Pay (payment tool) and our B2B eCommerce solution and provide technical expertise to customers
• Willingness and ability to travel as needed (less than 5%)
• Other tasks as assigned by your manage