Business Analyst ll

at  Portage Mutual Insurance

About Portage Mutual
Portage Mutual Insurance is a trusted national property and casualty mutual insurance company. We have been owned by our policyholders since 1884 and proudly serve their interests by offering competitive home, automobile, commercial and farm insurance products. Portage Mutual has office locations in Edmonton (AB), Portage la Prairie (MB), St. Catharines (ON) and Bedford (NS) with products being 100% distributed by brokers across Canada. We greatly value our relationships with policyholders and brokers.
People at Portage Mutual
Working at Portage Mutual allows you to learn, grow and develop while collaborating with experienced and committed colleagues. We support remote, in-office and hybrid work arrangements while continuing to build diverse teams and a culture of inclusivity. We are growing and offer resources to empower both individual and team success. We are proud of the communities we serve and are rooted in making positive impacts within them.

REQUIREMENTS:

• Candidates must reside in Canada and be authorized to work in Canada.
• Candidates must have a minimum 5 years Property and Casualty Insurance Industry experience.
• Candidates must have a minimum 3 years Guidewire Policy Suite experience.
• Demonstrated experience with Jira or other Ticket management solutions for team coordination and task tracking.
• Demonstrated experience in writing SQL queries to extract and analyze data relevant to team operations.
• Good business acumen, including industry, domain-specific knowledge of the enterprise and its business units.
• Demonstrated experience with Agile Methodologies and working in an Agile environment.
• Ability to mentor and train team members.
• Detail-oriented with strong analytical and inquisitive skills.
• Bachelor’s Degree in appropriate field of study or equivalent work experience.
• General Insurance Essentials (GIE) is required.
• Enrolment in the Chartered Insurance Professional (CIP) Program and/or pursuit of the Certified Business Analysis Professional (CBAP) designation is preferred.

WHAT WE OFFER:

• Remote, In-Office, Hybrid and Flexible Work Arrangements
• Learn, Grow and Development Opportunities
• Competitive Compensation Package of Salary plus an Incentive Plan
• 24/7 Employee and Family Assistance Program
• Health, Dental, Critical Illness and Group Life Insurance Coverage
• Defined Contribution Company Pension Plan
• Paid Personal Days in addition to Vacation Time
  If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply. We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).
  Portage Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation

WHAT YOU’LL DO:

The Business Analyst II serves as an internal consultancy role that has responsibility for investigating business systems, identifying options for improving business systems and bridging the needs of the business with the use of information technology. The individual works with both internal and external stakeholders. The Business Analyst II focuses on correcting defects, defining requirements and testing system / process changes. The individual has a strong understanding of insurance, business systems and data.

RESPONSIBILITIES:

• Defines configuration specifications and business analysis requirements.
• Performs quality assurance and testing.
• Defines reporting and alerting requirements.
• Conducts triage and reviews of incoming defects and enhancement requests.
• Works with partners to investigate, prioritize and fix defects.
• Designs, documents and maintains system processes.
• Provides timely updates and documentation.
• Looks for ways to improve monitoring, discover issues and deliver value on a consistent basis.
• Participates in data analysis and corrections, working with the team to identify and rectify data issues.
• Supports the team in performing other duties as assigned, demonstrating flexibility and adaptability.