Business Analyst

at  Manulife

At Manulife Bank, we believe banking products are an integral part of every Canadian’s financial plan. As one of Canada’s youngest banks, we are growing at an unprecedented rate and need people with the skills, energy, and drive to maintain our leadership position as an “Advisor’s bank.
You will join forces with other smart people (like Product Owners, Business experts and Developers) to analyze a Business need, explore and identify the best technology solution, and help to make that solution a reality…all before a deadline. Then you start on the next challenge and do it again! If you thrive on this type of work - then we need your people-smarts and keen mind as a Business Analyst on our Business Services and Development Team.

Position Responsibilities:

• Using your analytical skills and critical thinking to ask questions, understand our Business drivers and needs, and bring order and precision to scope and requirements.
• Participate in small, self-managed agile teams involving members with different expertise and specialization.
• Uncovering, analyzing, and facilitating the definition of solution requirements.
• Ability to adapt quickly to changing priorities and timelines while keeping the customer in focus
• Using a variety of requirements modelling techniques - such as customer journey mapping, user stories, process mapping, acceptance criteria, decision tables and business rules – to convey information.
• Delivering documented solution requirements so that everyone has a clear and consistent understanding of the proposed solution. à
• Using your strong communication skills to lead meetings and present information to all levels of the company.
• Participate in Program Increment (PI) Planning, backlog refinement, system demos and other SAFe ceremonies to push continuous improvement and productivity by following the team’s accomplishments, identifying roadblocks and backlog prioritization.
• Collaborate with the Product team to build a product roadmap of new features and enhancements that align with the overall company vision, product strategy, client commitments and release goals.

Required Qualifications:

• Minimum 3 years of progressive experience providing operations support in an analyst capacity
• Solid, hands-on experience in writing the Business Requirements/ User Stories
• Proven ability to proactively ask questions, analyze and influence, rather than merely react, and deliver
• Testing Experience
• Strong communication skills, both written and spoken

Preferred Qualifications:

• Agile/SAFe Knowledge is an asset
• Knowledge of Manulife Bank products, systems and operations
• Knowledge of the Bank technology platforms
• Prior working experience in banking industry
• Understanding of the financial/banking regulatory environment

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

• Using your analytical skills and critical thinking to ask questions, understand our Business drivers and needs, and bring order and precision to scope and requirements.
• Participate in small, self-managed agile teams involving members with different expertise and specialization.
• Uncovering, analyzing, and facilitating the definition of solution requirements.
• Ability to adapt quickly to changing priorities and timelines while keeping the customer in focus
• Using a variety of requirements modelling techniques - such as customer journey mapping, user stories, process mapping, acceptance criteria, decision tables and business rules – to convey information.
• Delivering documented solution requirements so that everyone has a clear and consistent understanding of the proposed solution. à
• Using your strong communication skills to lead meetings and present information to all levels of the company.
• Participate in Program Increment (PI) Planning, backlog refinement, system demos and other SAFe ceremonies to push continuous improvement and productivity by following the team’s accomplishments, identifying roadblocks and backlog prioritization.
• Collaborate with the Product team to build a product roadmap of new features and enhancements that align with the overall company vision, product strategy, client commitments and release goals