Business Analyst-(Medallia)

at  Capgemini

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

SKILLS:

• 4+ years of experience implementing Medallia CX or EX programs for enterprise clients.
• 8+ years of experience working as a Business Analyst for enterprise-scale program implementations.
• Medallia Certification - Admin level and above.
• Experience of directly working in one of the following industries: Software Hospitality Financial Services Automotive B2B (any industry) Telco and/or Retail
• Client-facing experience especially for software or systems which has challenges that require negotiations
• Experience in data analysis and making business recommendations based on findings from data
• Proficient in business process documentation business rules and requirement elicitation.
• Enterprise consulting experience.
• Strong organizational and communication skills.
• Experience connecting the Medallia platform with third-party solutions such as Salesforce

• Understand client/business needs and translate them into requirements for improving programs or technical solutions.
• Accountable for completion of idea development artifacts and partnership with technology leads and business leads
• Coordinates with stakeholders to elicit analyze and communicate requirements for changes to business processes policies and information systems.
• Bridge the gap between strategy and execution.
• Collaborates with the Product Owner on user acceptance test planning and execution to make sure the overall design is validated.
• Structures and facilitates effective working sessions.
• Demonstrated experience with strategic thinking with strong abilities in relationship management.
• Experience with agile methodology and frameworks such as Scrum & Kanban.
• Conduct quality assurance (QA) testing to validate the implementation of technical requirements for each program.
• Work with team leadership on contract-wide efforts such as process improvement and deliverable management.
• Advise the innovation/pilot team on various special projects.