Business Analyst

at  Ministry of Justice

Salary
The national salary range is £32,827 - £35,678, London salary range is £37,174 - £40,403. Your salary will be dependent on your base location
Number of jobs available
1
Detail of reserve list
12 Months
Region
London, National
City/Town
London, National
Building/Site

HEO

Post Type
Permanent
Working Pattern
Full Time, Flexible Working
Role Type
Information Technology
Will the successful applicant have line manager responsibilities?
Yes
Job description

INTRODUCTION:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.
HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.
DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.
Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

JOB DESCRIPTION:

As a Telephony Business Analyst, you will receive direction from more senior Business Analysts and be responsible for the output. The role involves collaborating with stakeholders, gathering and documenting requirements and ensuring that outcomes meet business needs.

REQUIREMENTS DEFINITION AND MANAGEMENT:

• Can identify, analyse, challenge and validate business and user requirements.
• Can work under limited supervision to co-ordinate and review the prioritisation of requirements.
• Can use appropriate requirements management life cycle methods to complete tasks and outputs related to the project.

USER EXPERIENCE ANALYSIS

• Have an awareness or understanding of user experience analysis, feedback and its principles.
• Can see the purpose of user stories and focus on user needs.
• Can present findings in an accessible and easy to understand way to support data-informed decision making, based on user research.

ESSENTIAL SKILLS & EXPERIENCE:

• Excellent stakeholder engagement skills
• Can make decisions within agreed parameters
• Good communication skills
• Ability to prioritise and manage workload to deliver at pace