Business Analyst

at  PFH Technology Group

JOB OVERVIEW

We are seeking a highly skilled and hands-on Business Analyst to join our team in Dublin on a 12–24-month contract. The ideal candidate will play a crucial role in bridging the gap between business needs and technology solutions, ensuring that projects are delivered successfully and meet business objectives. This role requires a proactive individual who is comfortable working in a dynamic environment and can manage multiple tasks with a high level of attention to detail.

QUALIFICATIONS AND EXPERIENCE

• 3+ years of experience as a Business Analyst, preferably in a hands-on role within a dynamic environment.
• Proven track record of successfully delivering projects in a hybrid working environment.
• Strong experience with requirements gathering, process analysis, and project support.
• Familiarity with data analysis tools and methodologies.
• Experience working in an agile environment is a plus.

SKILLS AND COMPETENCIES

• Analytical Skills: Ability to dissect complex business problems and provide clear, actionable solutions.
• Communication: Strong verbal and written communication skills, with the ability to present ideas clearly and persuasively.
• Problem-Solving: Proactive approach to identifying issues and finding innovative solutions.
• Collaboration: Excellent interpersonal skills, with the ability to work effectively with cross-functional teams.
• Adaptability: Comfortable working in a fast-paced environment with the ability to manage multiple tasks simultaneously.
• Attention to Detail: High level of accuracy and attention to detail in all aspects of work.
  PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

• Requirements Gathering:
• Engage with stakeholders across various departments to gather, document, and prioritize business requirements.
• Conduct workshops, interviews, and surveys to thoroughly understand business needs and challenges.
• Translate business requirements into detailed functional specifications for the development team.
• Process Analysis & Improvement:
• Analyse existing business processes and workflows to identify areas for improvement and optimization.
• Recommend changes that will enhance efficiency, reduce costs, and improve overall business performance.
• Develop and document new business processes, ensuring they are scalable and align with best practices.
• Project Support:
• Work closely with project managers to define project scope, objectives, and deliverables.
• Provide hands-on support throughout the project lifecycle, including planning, execution, testing, and deployment.
• Facilitate communication between business stakeholders and technical teams, ensuring alignment and clarity.
• Data Analysis:
• Analyse data to identify trends, insights, and key performance indicators that support decision-making.
• Use data visualization tools to present findings to stakeholders in a clear and actionable manner.
• Support data-driven decision-making by providing accurate and timely analysis.
• Testing & Validation:
• Develop test cases and scenarios to ensure that solutions meet business requirements and are free of defects.
• Participate in user acceptance testing (UAT) to validate that the solution meets the needs of the business.
• Document and track issues, ensuring they are resolved before final deployment.
• Stakeholder Management:
• Build strong relationships with key stakeholders to understand their needs and manage their expectations.
• Provide regular updates on project progress, risks, and issues to stakeholders.
• Act as the primary point of contact for any business analysis-related queries.
• Documentation & Reporting:
• Maintain comprehensive documentation of all business analysis activities, including requirements, processes, and test results.
• Prepare reports and presentations to communicate findings and recommendations to senior management.
• Ensure all documentation is kept up to date and accessible to relevant teams.