Business Analyst - PMO - Business Analysis

at  Manitoba Blue Cross

About Manitoba Blue Cross
We’re a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact and broadening our health care knowledge.
Why work for us?
Manitoba Blue Cross, is a Manitoba Top Employer. We are empowered to give back to the community, and we know that caring needs to start in our workplace with our own Manitoba Blue Cross team. We actively foster a culture that focuses on your satisfaction, development, diversity, and growth.
Culture of Caring
We strive to succeed at reaching our organizational goals, but we always make time to celebrate our successes. Having fun as a group and rewarding our employees for their accomplishments is an essential part of our workplace culture.

We want our workforce to reflect the diverse community we serve, and we’re committed to creating a fair and respectful workplace. We offer a work environment that promotes a healthy work-life balance and support to advance your career that includes:

• Competitive starting salary.
• A comprehensive health benefit package.
• Hybrid work environment, flexible work schedules.
• Fully equipped onsite fitness center.
• Casual dress code to promote diversity and inclusivity.
• Personal and professional development.

Are you a driven, dedicated, and enthusiastic individual who wants to work in a friendly and rewarding environment? If so, we are looking for someone like you! The following position is open to anyone residing in Winnipeg and surrounding areas with valid work authorization.

POSITION SUMMARY

Our Business Analyst participates in the success of projects of all sizes. They will work with project teams to identify and document requirements for new/existing systems and processes. Our Business Analyst will act as a generalist who understands processes and systems throughout the organization and how they interact with each other.

SKILLS & QUALIFICATIONS

• Dedicated to the principles of exceptional service, committed to responding to, anticipating, and addressing customer needs, for both internal and external customers.
• Post-secondary degree, certificate, or diploma in Commerce, Business Administration, Business Analyst or equivalent. An equivalent combination of education and 2-3 years’ experience in the insurance industry will be considered.
• Good working knowledge of Microsoft Office 365, LucidChart, Jira and other business-related tools.
• Strong analytical and problem-solving skills with attention to detail.
• Exceptional interpersonal skills with ability to deal with all levels within the organization in a team environment.
• Strong communication, report writing and presentation skills.
• Good technical writing abilities
• Above average quantitative methods and mathematical aptitude.
• Ability to work in an unstructured environment.
• Ability to understand and diagnose complex administrative processes and situations through diplomatic and collaborative probing, investigation, and interaction involving all stakeholders.
• Demonstrated ability to research, analyze, assess, provide options and make recommendations.
• An appreciation for and broad understanding of management information systems, as well as the technology and logic supporting them.
• Self-directed, with exceptional organizational skills and a proven record of managing and prioritizing multiple tasks within varied and dynamic timelines on an ongoing basis.
• Ability to gain the knowledge of Manitoba Blue Cross products, systems and terminology.
• Committed to life-long learning and professional development.
• Capable of completing industry education programs entailing self-directed study and the writing of graded examinations. Specific programs include but are not limited to IIBA, LOMA, CEBS, and ICA. Discipline-specific study may be required in areas such as project management, communication, etc. Enrollment in, and completion of, such courses will be encouraged and may influence future advancement opportunities.
  Ready to Apply? We are excited to meet you!
  If you would like to join our team, you are invited to apply by submitting your resume and cover letter by clicking the “Apply” button below by January 31st , 2025.
  To learn more visit: https://www2.mb.bluecross.ca/about-us/careers
  We appreciate the interest expressed by all applicants and acknowledge the effort put into the application process, however only those selected for an interview will be contacted.
  Manitoba Blue Cross is committed to the principles of diversity, equity & inclusion and to promoting opportunities in hiring for everyone. We want our workforce to reflect the diverse community we serve, and we’re committed to creating a fair and respectful workplace.
  We encourage all qualified candidates to apply. If you require an accommodation during the hiring process, please let us know

• Assists business teams in their development of business cases and project charters to help articulate quantifiable benefit realization/ROI.
• Applies the principles of business analysis in the planning and requirement gathering for business environments, operations, processes, and practices.
• Acts as a liaison between IT and the select Business Units. This may also extend to consultants/vendors engaged by the Project Management Office.
• Demonstrates a working knowledge of IT platforms, applications, and business systems environment and an understanding of business roles, processes, planning and requirements in the organization; and their interdependencies, with advanced experience with business process modelling methodologies.
• Understands and documents the as-is process.
• Envisions and documents the to-be process.
• Understanding of alignment and improvement of business processes to achieve enterprise goals.
• Ability to re-structure and re-design business processes. Applies business analysis in reengineering, requirements gathering, and test planning for business environments, operations, processes, and practices.
• Participates in systems analysis and requirements definition for new systems and/or enhancements to existing systems.
• Leads testing activities; responsible for the development of the Test Strategy, Test Plan and providing guidance to the testers; keeps Project Manager updated should any risks/issues arise.
• Designs and manages testing efforts in ticket management software, providing reports to the Project Manager, as necessary.
• Participates in defect management during the warranty period following go-live.
• Participates in the coordination, communication, implementation and rollout of system enhancements.
• Assists Learning & Development team with training support, as required
• Identifies and documents business requirements, workflows and other associated project documentations, as required.
• Identifies opportunities for process efficiency throughout the organization and recommends process changes.
• Verifies that project deliverables meet the requirements.
• Provides status of BA activities to Project Manager for status reports.
• Suggests improvements to PMO processes and documentation.