Business Analyst: POS/ Digital

at  Ackermans

To act as the interface between the Systems Teams, Business, our IT Partner and other 3rd Parties, through a set of tasks and techniques, to recommend solutions (New and or improved business process, information systems, software applications) that enable the Functional Department/s and Business to achieve its goals. The Business Analyst will service eCommerce with continued future evolution development of current capabilities, as well as support the Marketing and Point of sale teams with ongoing initiatives.

KNOWLEDGE REQUIRED:

• Waterfall and Agile working methodologies and principles.
• Working knowledge of implementing and maintaining systems/services/applications.
• Knowledge of PMBOK and BABOK management principles
• Ability to compile quantitative and or qualitative information/reporting
• MS Suite Intermediate - Advanced user
• System integration (environment/area specific)
• Knowledge of Personal Data Protection – POPIA
• Working with business users to build reports and dashboards
• Facilitating successful integration between eCommerce systems
• Working knowledge of:
• ECommerce Payment Gateways
• ECommerce Website Platform tools, preferably Magento
• Product Information Management tools (PIM) to manage product data
• Microsoft 365 and Power platform tools
• Cloud based (SaaS) software applications that can enable services
• Hardware and Software lifecycle management

SKILLS REQUIRED:

• Planning
• Analytical
• Critical thinking
• Multi project/activity management
• Prioritisation of projects/activity/resources
• Requirement’s elicitation
• Risk management
• Facilitation
• Communication

• Business requirements development
• Process flow and use case development
• Inform design process and ensure design meets the business goals and objectives
• Define and maintain test acceptance criteria and test case development
• Write effective test cases based on business requirements, use cases and design
• Test execution to ensure we launch and maintain a quality digital product including User Acceptance Testing, End-to-End Testing and Regression Testing.
• Assist in defect tracking, defect triage and issue resolution
• Inform others of issues that may affect the schedule, budget, or scope of the project
• Develop and maintain support and launch documentation
• Provide website support