Business Analyst, Process Improvement

at  Case Western Reserve University

QUALIFICAITONS

Education and Experience: Bachelor’s degree and 3 or more years of related experience required OR Master’s degree and 1 or more years of related experience required. Experience in data analysis, process improvement, and compensation structure analysis desired. Academic experience desired.

REQUIRED SKILLS

• Outstanding verbal/written communication, collaboration, presentation, and negotiation skills.
• Demonstrated experience in data integration processes, tools, performance assessment, and scalability evaluation.
• Proficiency in handling large and complex datasets and databases.
• Experienced in presenting and translating complex datasets to senior management and executive leadership.
• Ability to actively learn and understand the implications of new information for problem-solving and decision-making.
• Excellent organizational and analytical skills.
• Expertise in project management, particularly across diverse stakeholders and departments within complex organizations.
• The ability to translate business requirements into well-defined processes and development requirements.
• Competence in engaging with colleagues, supervisors, and customers face-to-face, fostering positive working relationships.
• Ability to meet consistent attendance.
• Ability to interact with colleagues, supervisors and co-workers face to face.

ESSENTIAL FUNCTIONS

• Lead the faculty compensation analysis effort. Maintain and improve a robust faculty compensation tracking and management database which combines recent and historical data from various sources from faculty affairs, finance, research administration, facilities, external benchmarking data, and other sources. Manage a robust online reporting and tracking system, and work with departments to annually analyze faculty compensation based on departmental metric plans and SOM guidelines to match compensation against national benchmarks, internal metrics, and relevant performance measures. (20%)
• Apply business planning techniques and approaches to planning for potential initiatives and business opportunities, including market analysis and assessing the revenue potential. These opportunities span educational, research, and commercial ventures. Work closely with the Director for Strategic Business Initiatives to ensure plans are consistent with SOM strategic approaches and planning. (20%)
• Develop automated reports and dashboards using Tableau, PowerBI, and more tools. Offer data support to executive stakeholders, address escalations, and respond to inquiries. Execute analytical projects through statistical analysis. (10%)
• Collaborate with various departments and teams across campus on Robotic Process Automation (RPA) technologies. Evaluate RPA candidates/processes, conduct end-user meetings, and coordinate with developers to design new workflows. Maintain process documentation and provide support for process submissions, guiding employees to relevant resources. (20%)
• Document and distribute materials for process improvement, data management, and automation within the designated group. Act as the primary point of contact for process submission inquiries, guiding employees, and sustaining engagement. (15%)
• Design and implement new work processes and operations using Six Sigma and lean process management techniques. Collaborate across multiple SOM departments and CWRU offices to enhance efficiency and cost-effectiveness. (10%)

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities. May direct the work of students.