Business Analyst – Product Remediation

at  Police Bank

WHO ARE WE?

Police Bank is one of Australia’s fastest growing Mutual Banks. We are a progressive, purpose-driven financial institution, and we pride ourselves on offering a competitive range of financial products and services, all of which have been created with the needs of our members at front of mind.

THE ROLE

The Business Analyst supports Remediation Team outcomes by driving the identification and resolution of underlying issues within the bank’s processes and systems. You will also provide actionable recommendations that ensure remediation efforts not only address immediate issues but also prevent future reoccurrences.

RESPONSIBILITIES

• Analyse, investigate and triage the bank’s existing retail products to identify compliance gaps, potential risks, and areas for improvement.
• Review product documentation, policies, and procedures to verify alignment with the bank’s standards and legal requirements.
• Analyse and investigate remediation issues to identify root causes,
• Evaluate member complaints, feedback, and market trends to identify potential issues within product offerings.
• Complete portfolio analysis to identify systemic issues that may impact operational processes or member experience.
• Develop and implement remediation plans to address identified issues, ensuring minimal customer impact and regulatory risk.
• Keep up to date with changes in regulatory requirements affecting banking products and ensure that the products are adjusted accordingly.
• Prepare detailed reports outlining product issues, risks, and proposed corrective actions.
• Provide regular updates to senior management on progress, issues, and outcomes related to remediation activities.