Business Analyst Service Management

at  Axiom Software Solutions

Job Description
Business analyst
The role will provide the opportunity to help define future technology projects and programmes by working as part of a team to realise change. As the business analyst you will be responsible for collecting, clarifying, translating, and communicating the requirements necessary to transform our existing technology service management proposition. Your documentation, designs and models forming a base from which technical solutions will be developed.

Key Responsibilities:

• Engage stakeholders: Work across the business to understand stakeholder needs, map stakeholder needs to functions, facilitate communication between stakeholders and the project or programme team.
• Analyse and clarify existing systems: Provide evaluation on existing applications and processes using technical specifications, process flows and system maps, identify areas working well alongside areas which could be enhanced, work with teams to propose solutions and improvements.
• Define, document, and prioritise requirements: Translate stakeholder needs clearly and concisely into requirements that can be consumed by the project team to define and build solutions, confidently apply prioritisation frameworks to assist with scope definition, provide input to scope based decisions.
• Support solution generation: As part of the project team collaborate with technology to support translation of requirements into technical solutions, map technical solutions back to requirements to help prove the solution meets the needs of the business.
• Coordination and reporting: Generate reports and graphics to support project decision making, provide teams with wider context through research and analysis, support teams across the delivery cycle by providing project context and quality assurance.

Qualifications:
Education: Bachelor’s degree in computer science, information technology, business administration, or a related field. Relevant professional certification (e.g. certified business analysis professional) is preferred.
Experience:
Proven experience as a senior business analyst or in a similar role, preferably within large-scale technology service management projects and programmes. Experience with service management frameworks, processes and tooling is highly desirable.

Skills:

• Demonstrated experience in requirements definition and the modelling of systems for technology service management
• Strong understanding of modelling techniques (e.g., use cases, activity diagrams) and various forms of software development methodologies (e.g., agile and waterfall)
• Outstanding analytical skills and intellectual curiosity, ability to challenge assumptions, problem-solve and provide in detail analysis
• Good understanding of technology services and project interdependencies
• Excellent skills in stakeholder management, written communication and verbal communication
• Ability to clearly define and provide a framework around change (e.g., changes to scope)
• Ability to work with engineers and architects to define and translate programme level requirements into deliverable solutions

Personal Attributes:

• Highly collaborative, self-motivator with a results-oriented mindset focused on delivering high-quality outcomes within project and programme teams

About Company
Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today’s challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.
We are committed to providing solutions that are simple to use and cost-effective, that meet the specific set of needs defined, and that are adaptable to meet future needs.
Our aim is to work in partnership with our clients to deliver innovative and tailored solutions. Listening to and understanding your issues To deliver benefit—rapidly—to our clients. To create a unique customer focus, both in our relationships with our clients and in our approach. To use our world beating, innovative applications and methodologies to deliver high business value to our clients. Attaining senior level commitment to your project. Collaborative working and transparency. Building the right team for the job. Regular communication and documentation. Respecting the knowledge and experience of your staf.

• Engage stakeholders: Work across the business to understand stakeholder needs, map stakeholder needs to functions, facilitate communication between stakeholders and the project or programme team.
• Analyse and clarify existing systems: Provide evaluation on existing applications and processes using technical specifications, process flows and system maps, identify areas working well alongside areas which could be enhanced, work with teams to propose solutions and improvements.
• Define, document, and prioritise requirements: Translate stakeholder needs clearly and concisely into requirements that can be consumed by the project team to define and build solutions, confidently apply prioritisation frameworks to assist with scope definition, provide input to scope based decisions.
• Support solution generation: As part of the project team collaborate with technology to support translation of requirements into technical solutions, map technical solutions back to requirements to help prove the solution meets the needs of the business.
• Coordination and reporting: Generate reports and graphics to support project decision making, provide teams with wider context through research and analysis, support teams across the delivery cycle by providing project context and quality assurance