Business Analyst

at  SLS Bearings

JOB DESCRIPTION

1. Primary Roles: Customer Service Support

• Handles incoming enquiries, live chat
• Coordinate e-shop customer registration, order processing, e-marketplace coordination (Shopee, Eezee, etc)
• Reporting and documentation for e-shops and leads
• Coordinate with local supplier & internal procurement team to check availability of stock, pricing and delivery
• Coordinate with Warehouse local team to arrange local collection or delivery & with shipping department for overseas shipping arrangement
• Prepare necessary paperwork such as quotations, Proforma invoices, etc.
• Follow-up quotations & orders
• Onboarding customers to new Digital commerce platforms

1. Secondary Roles: System Support

• System support for systems that have already gone live
• Liaison between end-users and developers by understanding user needs, communicating issues, and facilitating effective resolutions without necessarily engaging in programming
• Other ad-hoc responsibilities by management

REQUIREMENTS

• At least GCE “O” levels or SPM
• At least 1-2 years working experience in Customer Service or Sales experience in handling overseas customers and feels comfortable talking to them over the phone
• Pleasant personality and Customer Service oriented
• Able to work independently as well as in a team
• Good communication skills
• Bilingual in English and Mandarin
• Proficient in MS Excel (MS Powerpoint is a plus)
• Good to have: Tech-savvy (Ability to quickly learn new tools and adapt to the fast-paced nature of the digital commerce industry)

1. Primary Roles: Customer Service Support

• Handles incoming enquiries, live chat
• Coordinate e-shop customer registration, order processing, e-marketplace coordination (Shopee, Eezee, etc)
• Reporting and documentation for e-shops and leads
• Coordinate with local supplier & internal procurement team to check availability of stock, pricing and delivery
• Coordinate with Warehouse local team to arrange local collection or delivery & with shipping department for overseas shipping arrangement
• Prepare necessary paperwork such as quotations, Proforma invoices, etc.
• Follow-up quotations & orders
• Onboarding customers to new Digital commerce platform

2. Secondary Roles: System Support

• System support for systems that have already gone live
• Liaison between end-users and developers by understanding user needs, communicating issues, and facilitating effective resolutions without necessarily engaging in programming
• Other ad-hoc responsibilities by managemen