Business Analyst

at  St John Ambulance

ABOUT US

This is a fantastic opportunity to join a team of over 1,416 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.
This is an exciting time of transformation with an opportunity to lead and mature the charity’s data maturity by leading a new data strategy.

JOB SUMMARY

The postholder will work closely with product owners to champion a culture of continuous improvement across networks and work with the business to understand their change needs and assess the impact of those changes on process, people and systems. The postholder will identify opportunities and make recommendations for process re-engineering; and support relevant communication with stakeholders. The postholder will help to analyse existing documentation and data to help design and document changes to roles, processes and systems to deliver an improved experience to St John employees, volunteers, supporters and customers. Where there is a digital component the post holder will be capable of breaking down changes into functional and nonfunctional requirements and support these through delivery with development teams.

• Maintain excellent relationships with business sponsors, acting alongside product owners as an initial point of contact for those considering a change of business process or services, etc
• Undertake research and analysis to understand how St John or specific networks and areas within them work, considering the people, organisation, processes, information, data and technology
• Document current and proposed processes and support the identification of any operational business changes required to achieve a desired outcome
• Assist network stakeholders in the creation of business cases, business change requests and option papers. Attend key meetings to support discussions and provide rationale for changes as is required
• Gain and maintain good knowledge and clear understanding of systems currently utilised by business areas, including a clear view of the full capabilities of these systems and how they are used
• Identify and elaborate user and business needs to enable effective design, development and testing of services and business change
• Support Product Owners in making decisions related to prioritisation and minimum viable product by using analysis led insights
  Find out more about us, including our new Ask Me campaign, at www.sja.org.uk
  For all other candidates, or St John Ambulance volunteers wishing to apply
  We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.