Business Analyst - Student Information System

at  Southwest Tech

SUMMARY

Southwest Tech has been in the process of a multi-year, college-wide Enterprise Resource Planning (ERP) software
implementation to deliver a world-class experience to its prospective and current students, staff, faculty, and alumni. The
Business Analyst (BA) is a key role for the ERP to ensure that best practice of business process changes in the functional
areas are fully understood and supported with the interest of providing improved services to students and creating greater
operational efficiency. This position is tasked with prioritizing technical and functional requirements, identifying what clients
want, and determining what is feasible to deliver. It requires a deep understanding of systems, how they function, who will
need to be involved, and the necessary steps to complete tasks and assignments. The BA will work in close collaboration
with the staff and department leads of Student Services (admissions, records, registration, advising), Financial Aid and
Student Accounts, and the Information Technology Services - Director of Enterprise Applications.

TRAINING AND EXPERIENCE

• Associate degree in information technology or related field required, Bachelor’s degree preferred.

• Minimum 3 years’ experience as a Business Analyst, previous roles supporting higher education preferred.
• Prior experience with a Student Information System software system preferred.
• The ability to balance multiple projects and issues at the same time and prioritize and communicate with

stakeholders.

• Experience with planning and execution of testing efforts including development of test cases, coordination between

technical and business resources, and documentation on testing results.

• Experience documenting business and system requirements, processes, and workflows.
• Experience with Anthology Student and Reach modules preferred.

KNOWLEDGE

• Information Systems
• Competency in Microsoft applications including
  Word, Excel, Outlook, and Dynamics.

SKILLS

• Excellent verbal and written communication skills

• Strong interpersonal and presentation skills
• Decision making and problem-solving skills
• Excellent project management skills, such as

planning, organization, and time management

skills.

• Exceptional analytical and conceptual thinking

skills.

• Advanced technical skills
• Excellent documentation skills.
• Self-driven

PHYSICAL REQUIREMENTS STATEMENT

• Southwest Tech is committed to creating an inclusive and accessible workplace. While certain job roles may
require physical capabilities, we welcome applicants of all abilities and are committed to providing reasonable
accommodations throughout the hiring process and in the workplace.

these solutions meet business needs and requirements.

• Assist in the creation and implementation of reports and analytics dashboards as required.
• By using ERP tools, configure solutions to improve the automation of business processes.
• Responsible for fostering continuous improvement in both processes and access to data/information.
• Implement computer system requirements by defining and analyzing system problems, designing and testin

• Serve as the primary subject matter expert and leader for the ERP in the Student Information System to support

the module owner.

• Proactive in identifying inefficiencies and researching solutions.
• Process driven/process improvement mindset with logic and good judgment.
• Work closely with our third-party vendor, Anthology, module owners, and internal staff to manage the ticketing

process, diagnose issues, and effectively report incidents to Anthology.

• Troubleshoot and analyze applications daily to find patterns and issues in order to modify and improve application

systems, ensuring stable and consistent production.

• Research, analyze, and test software updates to determine the impact on existing business processes and ensure

these solutions meet business needs and requirements.

• Assist in the creation and implementation of reports and analytics dashboards as required.
• By using ERP tools, configure solutions to improve the automation of business processes.
• Responsible for fostering continuous improvement in both processes and access to data/information.
• Implement computer system requirements by defining and analyzing system problems, designing and testing

standards and solutions.

• Define application problems by conferring with clients, evaluating procedures and processes.
• Play a key role across many disciplines including requirements gathering, documentation, analysis, design, and

testing.

• Identify end-user training needs, create training plans, develop training materials, and conduct training sessions

that drive systems acceptance.

• Manage ERP projects, develop project plans, and monitor performance.