Business Analyst

at  Swindon Borough Council

At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.
Here in Swindon we understand what matters to our residents: an affordable home, good education, job opportunities and quality of life in a great location, as one of the UK’s fastest growing towns.
That is why we are working with partners to deliver our ambitious vision for Swindon so that the borough continues to thrive in the future and benefits from well-managed growth, investment and regeneration.
The Corporate Projects team are a friendly, supportive team, where opportunities for cross skilling and personal development are actively encouraged. There has never been a better time to join our team to take an active role in supporting the organisation in achieving its transformational goals.
Our aim is to work in partnership with the organisation to support the Council’s widely publicised Swindon Plan and support our missions to reduce inequality, build a better Swindon and achieve net zero, whilst ensuring that each project delivers the predicted benefits on time and within budget, generating exceptional value to the Council.

You will be a creative and agile Business Analyst with skills in systems thinking, design, implementation and change. You’ll be enthusiastic, proactive, ready to contribute fresh ideas to the team, and strive for continuous professional development. Your role will be to facilitate interactions between the business, relevant frontline teams, relevant systems and technical teams, and residents to tackle challenging business problems and deliver rapid, cost-effective and efficient solutions.
You will actively engage and work closely with business stakeholders at all levels to scope out what improvements are needed, to elicit requirements, to ensure adoption and continuous evolution and extensibility of solutions.

In this role specifically, you will:

• Identify opportunities across the organisation to improve an existing process, or to design a new process, in order to solve business problems, provide better outcomes for residents, and maximise returned benefit to the organisation
• Utilise data and insights to identify opportunities for improvements to processes and to improve outcomes for residents
• Effectively build and manage trusted relationships with a wide range of stakeholders from across the organisation, including: managing scope and expectations, facilitating buy-in to doing things differently, ensuring that there is support and commitment throughout a project lifecycle
• Work with customer stakeholders to elicit, capture, analyse and elaborate requirements and processes across strategic, business and technical levels
• Research and offer solutions to service areas that meet business and resident needs, including identifying any digital solutions that can improve efficiencies
• Map out existing and proposed relevant processes and be able to elicit all elements of a process and sub-processes
• Work with technical and finance colleagues to develop feasible and beneficial options appraisals that align with strategic outcomes.
• Manage and implement change successfully, consistently utilising feedback and iterative design to ensure that outcomes are achieved.

This is a fantastic opportunity to make your mark in a challenging role, allowing you to bring your programme management skills and experience to an organisation that really makes a difference to the lives of the residents of Swindon.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”.
Hybrid working is available, with a requirement to come in to the Swindon office in line with meetings to support the programme.