Business Analyst
at Teleperformance
Toronto, ON, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 30 Oct, 2024 | Not Specified | 31 Jul, 2024 | N/A | Pivot Tables,Conditional Formatting,Data Extraction,Sql,Data Manipulation,Six Sigma,Black Belt,Project Managers,Data Integration | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ABOUT US
Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.
Ranked 11th in the world’s Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Responsibilities:
- Preparation of WBR, MBR, QBR data points for all departments including QA, Training, Operations, Administration & recruitment
- Trendline and correlation analysis to draw insights and projections/forecasts
- Quartile analysis to aid in tactics and strategies employed for performance management
- Standard deviation analysis and root cause analysis to provide ongoing insights to Operations leadership
- Data Dashboard buildout through Google Data Studio
- Creation of data capture mechanisms through Sheets, Forms or Data Studio
- Launch and implementation of new processes to streamline workflows
- Collaboration with BA team Globally to implement new tools and workflows
- Ensuring proper Data Management on an ongoing basi
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Business Analysis
BA
Proficient
1
Toronto, ON, Canada
