Business Analyst, Training Management

at  LivingWorks

KEY ACCOUNTABILITIES

Training Management System and Related Systems:

• As the TMS expert, provide coaching, training, and continued learning on the processes and technologies included in the TMS and other related systems.
• Manage and update the product backlogs for requested features and changes that alongside continual review with stakeholders.
• Monitor user activities and feedback, provide input on strategy for improvements.
• Maintain up to date, complete, and high-quality documentation for the business systems and tools that contribute to the continued effectiveness of LivingWorks business processes.
• Engage regularly to work effectively with stakeholders requesting new or changed functionality within the TMS and related systems.
• Provide input as a key member of the projects within the TMS and related systems across the organization, including planning, implementation, and prioritization of requests across business pillars.
• Conduct business analysis activities, including requirements gathering, process mapping, and assisting with solution design.
• Manage Quality Assurance through testing, and by writing plans and test cases to facilitate user acceptance testing.
• Work with the Application Analyst and vendors responsible for implementing the technical changes and configurations.
• Train the impacted user community on completed functionality to prepare for production use, including development of training materials.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in business management, business admin, computer science, or related field.
• Minimum 3-5 years of experience as a Business Analyst or similar role.
• Completion of an industry recognized Product Management certificate, Business Analysis certificate, Certified Business Analysis Professional (CBAP) certification, and knowledge of Project Management concepts or a PMP certification is considered an asset.
• Ability to facilitate organizational learning of new technologies and processes.
• Knowledge of Salesforce and its capabilities is considered an asset.

Please refer the Job description for details