Business Analyst - Transactional (Level 2)

at  Avaloq

Company Description
Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.
Job Description
You will be part of the SaaS Operating Center, which is responsible for ensuring stable platform operations of our Avaloq software and products for our clients.
As a Technical Business Analyst in L2 Application Support, your task will consist of interacting with clients to assure service delivery, analysing customer requirements and solving incidents/issues in the production environment and monitoring to ensure application availability. You will coordinate with the service desk and other delivery units such as L3, project delivery and client management to resolve incidents and problems.

QUALIFICATIONS

• Proven track record of successful performance in a similar role
• ITIL Incident, problem and change process knowledge
• Full professional fluency in English
• Technical degree in IT or business related area

• Follow the incident management process end-to-end in a timely manner, including triage of incident
• Perform impact analysis, troubleshooting and involve/co-ordinate with other teams
• Conduct high level analysis and consolidation of new client requirements
• Support the development team in implementing features by translating business requirements into technical requirements
• UAT coordination and support
• Manage end users` expectations and other relevant stakeholders
• Onboard new bank services in service delivery
• Be proactive and come up with fresh ideas to further improve our service delivery quality