Business Analyst

at  Wilson Bank Trust

BUSINESS ANALYST (BANK OPERATIONS)

Job Duties and Responsibilities:

The Business Analyst will work closely with various stakeholders within the bank to document, analyze, and improve business processes. This role focuses on working with teams to identify opportunities for process improvement and potential automation, ensuring operational efficiency and compliance with industry standards. Through collaboration and process analysis, the Business Analyst will determine the best solution for improving existing or new processes, as well as possibilities for automation.

• Process Documentation:
• Collaborate with business units to document current processes and workflows.
• Develop detailed process maps, diagrams, and documentation to ensure clarity and consistency.
• Maintain an up-to-date repository of process documentation.
• Process Improvement:
• Analyze existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Conduct root cause analysis to understand issues and develop effective solutions.
• Recommend and implement process changes to enhance productivity and customer satisfaction.
• Automation Opportunities:
• Identify processes that may benefit from automation.
• Collaborate with RPA team to design and implement automated solutions.
• Stakeholder Engagement:
• Act as a liaison between business units and RPA team to ensure alignment and understanding of business needs.
• Facilitate meetings to gather requirements and feedback.
• Communicate findings and recommendations to senior management.
• Compliance and Risk Management:
• Ensure all process improvements and automation initiatives comply with regulatory requirements and internal policies.
• Monitor and assess the risk associated with process changes and automation.
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program.

JOB REQUIREMENTS AND QUALIFICATIONS:

• Experience in the banking industry a plus, but not required.
• A Bachelor’s Degree
• 3-5 years working experience as a Business Analyst, preferably in the banking or financial services industry.
• Experience may be substituted for education where appropriate.
• Proven experience in process documentation, improvement, and automation.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in process mapping and documentation tools.
• Familiarity with automation tools and technologies (e.g., RPA, BPM software).
• Knowledge of banking operations and regulatory requirements.
• Ability to manage multiple projects and priorities simultaneously.

• Process Documentation:
• Collaborate with business units to document current processes and workflows.
• Develop detailed process maps, diagrams, and documentation to ensure clarity and consistency.
• Maintain an up-to-date repository of process documentation.
• Process Improvement:
• Analyze existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Conduct root cause analysis to understand issues and develop effective solutions.
• Recommend and implement process changes to enhance productivity and customer satisfaction.
• Automation Opportunities:
• Identify processes that may benefit from automation.
• Collaborate with RPA team to design and implement automated solutions.
• Stakeholder Engagement:
• Act as a liaison between business units and RPA team to ensure alignment and understanding of business needs.
• Facilitate meetings to gather requirements and feedback.
• Communicate findings and recommendations to senior management.
• Compliance and Risk Management:
• Ensure all process improvements and automation initiatives comply with regulatory requirements and internal policies.
• Monitor and assess the risk associated with process changes and automation.
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program