Business and Service Improvement Manager

at  Oxleas NHS Foundation Trust

We are a large Directorate covering Adult Community Mental Health services, Adult Learning Disability services and Adult Autism Services across three South East London Boroughs, Bexley, Bromley and Greenwich. With over 1000 staff and budgets in excess of £24m we are a busy directorate with huge opportunity for a varied and interesting workload.
The post holder has responsibility for the management, and successful delivery of all operational aspects of business, finance activity, and performance management for the Directorate. They are responsible for the strategic planning of all aspects of the business agenda. They have responsibility for taking necessary action to ensure that the Directorate’s service is delivered within the budget available, and for negotiating and managing associated income streams. The post holder has line management responsibility for the Business Office team, project team and are responsible for the Directorate’s support services. The post holder will lead on all aspects of financial and business negotiations with Commissioners and Local Authorities alongside the leadership team.
The post holder must work autonomously in decision making forums and work independently with Directors and senior staff. They are an integral member of the Senior Management Team and lead on the delegated areas, specifically contract negotiation, monitoring, and financial and information management.
You will assist the Service Director and Clinical Director in developing new services and initiatives, and in influencing relationships with key external stakeholders. You will lead on the delivery of a service improvement programme, as prioritised by the Trust’s service improvement programme agenda, and local service priorities and take a leading role in developing and implementing local service changes for the Directorate by taking management responsibility for all improvement activities.
Take delegated responsibility, on behalf of the Service Director, in negotiations with Commissioners and Local Authorities for the commissioning of services, decommissioning of services, funding and contractual and service level agreements, with responsibility for successfully managing and maintaining income.
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
We’re Kind
We’re Fair
We Listen
We Care
Develop a clear understanding of all aspects of service delivery and ensure that the business agenda promotes service delivery and improved care for patients.
Have responsibility for co-ordinating the strategic planning processes for the Directorate, incorporating all aspects of the business and service delivery agenda. Directing and ensuring the delivery of a number of disparate work streams across clinical teams, in conjunction with the appropriate Service Manager or Professional Lead.
Provide formal presentations, on complex financial and service proposals, to Trust wide and Directorate management boards.
Manage the Directorate’s central budget and ensure proactive steps are taken to reduce overall expenditure.
Identify and manage procurement opportunities to reduce overall costs of the service, increase productivity and efficiencies and liaise with the corporate procurement process.
Provide leadership and management of specific Trust wide programmes of work aimed at delivering a co-ordinated approach to managing resources and minimising risk.
Direct and advise the Directorate Senior Management team on processes and systems to manage and minimise the Trust’s exposure to financial risk.
Line management responsibilities for key staff in the business and Performance Team and the Directorate EA/PA Team.
Lead the Directorate response to procurement opportunities and actively look for new opportunities for the expansion of the business of the Directorate.
Lead on a range of service improvement projects across the Directorate and develop policies that support implementation of improved operational processes and systems.
Lead on the design and development of programmes to support the delivery of Oxleas priorities, Directorate priorities, NHS targets and other service priorities.
Co-ordinate identified work streams through the use of skilled facilitation and project management, to deliver the Trust’s and the Directorate’s service priorities.
Provide support and training to managers and front-line staff in the use of effective service improvement techniques and evidence-based approaches to managing change.
Lead development of and testing of new ideas and approaches that can support the Directorate deliver improvements.
Overall responsibility for the financial management of the Directorate, putting corrective measures in place or identifying, developing and negotiating new income flows where necessary.
Manage and maintain financial systems which will enable the Directorate’s services meet their financial targets.
Take appropriate action to ensure that all budgets are properly managed by delegated budget holders.
Manage the functions of the Business Office team and oversee the delivery of accurate and timely financial information to support the budgetary and business planning process.
Take lead responsibility for the co-ordination of the Directorate’s financial reporting to external bodies such as SEL and Local Authorities.
Leadership
Lead on the development of an overall financial management strategy to address key areas of financial risk for the Directorate, working with the Service Director, Clinical Director, Associate Directors, Service Managers and the assigned directorate Senior Finance Manager to ensure that services are delivered within the budget allocation and meet Trust financial cost improvement targets.
Lead on the development of detailed plans to deliver CIPs targets and cost pressures and identify potential areas for efficiency and improvements.
Lead on the development of a financial reporting process that dovetails with the service performance and clinical information reporting systems to ensure a comprehensive strategic overview is provided to the management team.
Take a leadership role in the development of business cases, both to secure new funding sources in order to deliver services, but also in response to tender applications.
Lead on complex change management programmes within the Directorate, working across service areas, with clinical teams and managers to improve delivery of services and outcomes for service users.
Collaborate with corporate colleagues to develop and improve the use of new technologies to support and increase the productivity of service delivery and procure new services or supplies and ensure appropriate contract monitoring arrangements.
Own and manage the directorate Risk Register
Health & Safety leadership for Community Mental Health Teams
Communication
Key working relationships with Directors, Executive, Business Managers in the Organisation, Senior Management Team, corporate support department(s) teams and senior staff including Commissioners, Local Authorities, GPs and also with voluntary organisation

Please refer the Job description for details