Business Application Support Regular Developer (RO)

at  Spyrosoft

REQUIREMENTS

• University Degree or equivalent
• 5-7 Years experience in Application Support or Management (esp Ticket Management)
• ITIL Introduction & Basics
• ServiceNow Fundamentals
• ServiceNow Scripting
• GxP & GTrace tool
• Application Development Fundamentals
• ITSM Fundamentals

JOB DESCRIPTION

Our customer is a German company specializing in comprehensive IT solutions, supporting enterprises in their digital transformation.
With extensive experience, it offers high-quality services that include IT infrastructure management, business applications, and modern workplace (Digital Workplace) solutions. The company focuses on long-term relationships, tailoring services to meet clients’ specific needs, ensuring stability, security, and innovation. They operate throughout Germany, with its primary goal being to help clients achieve long-term success in a dynamic technological landscape.
The company serves a wide range of clients, including large enterprises and organizations with complex IT needs and provides modern IT infrastructures and scalable cloud solutions, such as SAP and AI, customized to clients’ requirements.
Our customer operates as a dynamic IT service provider, supporting the digital transformation of the German economy.

Lead technical authority for the 1st and 2nd line (Junior) teams
Support other/lower skilled roles with their tasks
Works with BAS Service Process Lead to ensure smooth end to end realization of process
Contribution to the Knowledge Base
Request for Change implementation and deployment (other than PACs)
Technical Assessment of Request For Change raised in BAU (other than PACs)
Handling (properly described) stories
Manage Incidents related to availability of ServiceNow including the cross logging and management of issues into ServiceNow’s ITSM tool (known as HI), tickets raised with the vendor