Business Application Support Senior Developer (RO)

at  Spyrosoft

REQUIREMENTS

• University Degree or equivalent
• 7-9 Years experience in Application Support or Management (esp Ticket Management)
• ITIL Introduction & Basics
• ServiceNow Fundamentals
• ServiceNow Scripting
• GxP & GTrace tool
• Application Development Fundamentals
• ITSM Fundamentals
• ITSM Implementation

JOB DESCRIPTION

Our customer is a German company specializing in comprehensive IT solutions, supporting enterprises in their digital transformation.
With extensive experience, it offers high-quality services that include IT infrastructure management, business applications, and modern workplace (Digital Workplace) solutions. The company focuses on long-term relationships, tailoring services to meet clients’ specific needs, ensuring stability, security, and innovation. They operate throughout Germany, with its primary goal being to help clients achieve long-term success in a dynamic technological landscape.
The company serves a wide range of clients, including large enterprises and organizations with complex IT needs and provides modern IT infrastructures and scalable cloud solutions, such as SAP and AI, customized to clients’ requirements.
Our customer operates as a dynamic IT service provider, supporting the digital transformation of the German economy.

• Lead technical authority for the 1st and 2nd line teams
• Support other/lower skilled roles with their tasks
• Works with BAS Process Lead to ensure smooth end to end realization of process
• Takes lead for CAB items, presentation and technical
• Contribution to the Knowledge Base
• Knowledge sharing/training
• Change & Release management of the ServiceNow platform including the application of ServiceNow platform patches when they are made available and the deployment of ServiceNow (global releases)
• Request for Change implementation and deployment (other than PACs)
• Technical Assessment of Request For Change raised in BAU (other than PACs)
• Manage and support Interfaces to and Integrations with ServiceNow Jarvis
• Handling (properly described) stories
• Manage Incidents related to availability of ServiceNow including the cross logging and management of issues into ServiceNow’s ITSM tool (known as HI), tickets raised with the vendor
• Manage Incidents related to functionality of the ServiceNow Jarvis customizations and configurations made on top of the ServiceNow platform
• Work with ServiceNow to ensure the ServiceNow Application is available to customers according to the ServiceNow contractual availability Service Level objective
• “On-boarding” activities support
• Portfolio development
• The Business Application Support Senior Application Developer will also take part in Feature Request Process. Service Hub Platform Feature Development triggered by:
• Customer (New/Existing)
• Migrations (CMO -> FMO)
• Service Migrations (Tech Refresh)
• Improvements