Business Applications Analyst

at  Capri Communities Corporate

CAPRI COMMUNITIES LLC:

Department: Information Technology
Location: Corporate
Shift: 1st
Reports To: VP, Information Technology
Prepared By: Jennene Smarslik
Prepared Date: 0 8/08/2024

SUMMARY:

The Business Applications Analyst is responsible for the configuration, implementation, maintenance, and ongoing support of Capri Communities business software applications. The applications are predominantly SaaS and cover a wide range of business areas including customer management, employee management, finance, healthcare/medication administration, and training.

ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned.

• Coordinate with application vendors on issues, enhancements, and upgrades.
• Serve as a primary resource for application support issues.
• Assess various software options, comparing features, costs, and benefits to recommend the best solutions for the organization.
• Perform daily application administrative tasks related to functional support and user account administration.
• Provide advanced user support and coordinate across functional departments on projects to define and implement applications and enhancements.
• Identify and resolve system issues and appropriately communicate.
• Configure and write reports using system reporting tools, SQL, or other tools.
• Prepare application documentation, including configurations, test plans and summary reports.
• Develop materials and provide user training.
• Participate in or lead applications systems security access and periodic audit reviews.
• Travel to Capri community locations to assist with rollouts, upgrades, and troubleshooting issues.
• Assist with implementation and practice of IT policies and procedures, including the assurance of HIPAA security and privacy compliance.
• After hours/on-call support as needed to maintain continuity of services as directed by IT leadership.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Associate’s degree in information technology or related discipline, or a combination of education and experience.
• 3-5 years related experience in business application support and analysis with some project management experience.
• Experience with multiple SaaS business applications, preferably in the areas of customer management, employee management, finance, healthcare/medication administration, and training with knowledge of Microsoft 365, specifically Excel, SharePoint, and SQL.
• Experience in creating technical application and end user documentation.
• Positive customer service and communication skills – both written and oral, with ability to explain technical information to non-technical end users.
• Ability to work both independently and in a team environment.
• Appropriate sense of urgency with a demonstrated ability to deliver.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write technical reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

SUPERVISORY RESPONSIBILITIES:

This position does not have any supervisory responsibilities.

ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned.

• Coordinate with application vendors on issues, enhancements, and upgrades.
• Serve as a primary resource for application support issues.
• Assess various software options, comparing features, costs, and benefits to recommend the best solutions for the organization.
• Perform daily application administrative tasks related to functional support and user account administration.
• Provide advanced user support and coordinate across functional departments on projects to define and implement applications and enhancements.
• Identify and resolve system issues and appropriately communicate.
• Configure and write reports using system reporting tools, SQL, or other tools.
• Prepare application documentation, including configurations, test plans and summary reports.
• Develop materials and provide user training.
• Participate in or lead applications systems security access and periodic audit reviews.
• Travel to Capri community locations to assist with rollouts, upgrades, and troubleshooting issues.
• Assist with implementation and practice of IT policies and procedures, including the assurance of HIPAA security and privacy compliance.
• After hours/on-call support as needed to maintain continuity of services as directed by IT leadership