Business Applications Operations Engineer (m/f/d)

at  DocuWare GmbH

WHY SHOULD YOU JOIN?

DocuWare stands for globally distributed, international teams and an open corporate culture that invites you to help shape it. Mobile Work and flexible working hours are part of our everyday life. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries? In that case, we are happy to welcome you to the team.

As a “Business Applications Operations Engineer (m/f/d),” you are primarily responsible for providing second-level support for our CRM/ERP landscape by addressing and resolving complex technical issues escalated from first-level support. This includes analyzing and diagnosing issues reported by the system or users to identify root causes, and either applying configuration changes to resolve them or delegating to the development team for product modifications.

• Technical Support: Provide support for Microsoft Dynamics and related services.
• Issue Diagnosis: Analyze and diagnose problems, identifying root causes and implementing effective solutions.
• Collaboration: Work closely with first-level support, development team, and other stakeholders to ensure timely resolution of issues.
• Documentation: Maintain detailed records of support activities, solutions, and best practices.
• Training: Assist in training first-level support staff and end-users on Microsoft Dynamics functionalities and troubleshooting techniques.
• System Maintenance: Perform regular system checks, updates, and maintenance to ensure optimal performance of Microsoft Dynamics applications.
• Customer Service: Provide excellent customer service, ensuring user satisfaction and maintaining positive relationships with users.