Business Assistant (m/w/d) and Customer Service Representative (m/w/d)

at  Evonik

What we offer
Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.
Click on the link below to learn what our employees have to say about Evonik:
https
://careers.evonik.com/en/about/meet-the-team/
Here you can find more information about our business line Animal Nutrition
https://animal-nutrition.evonik.com/en

REQUIREMENTS

• Industrial Clerk or Bachelor Degree
• At least 3 Years of Professional Experience
• Minimum of 3 Years Customer Service Experience in an international enviroment and basic supply chain knowledge
• Strong capability to capture customers` need and manage customer relationship
• Experienced in ERP (SAP), especially in order to cash model and very good Microsoft 365 (Office) as well as basic CRM/ MSD knowledge,
• People who can move confidently in a versatile, open, and international organization, who enjoy different cultures and with strong and effective communication skills in Polish and English in both oral and written, other Eastern European language (Russian, Ukrainian) an advantage
• Effective team players who enjoy working together in a distributed team
• Ability to self-motivate, maintain high level of organization, and coordinate many projects simultaneously
  Your Application
  To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our
  careers
  portal
  . Further information about Evonik as Employer can be found at
  https://careers.evonik.com
  .
  Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
  Your Talent Acquisition Manager:
  Kristof Heyselberghs
  Company is
  Evonik Operations GmbH, Europe Sales Forc

• Perform complete Offer-to-Cash-Process for Poland, Czech Republic and Slovakia and temporary replacement for Ukraine and other East European countries.
• Support of customers, including demanding A-customers & Key Accounts. Communication & coordination with buyers in Polish and English.
• Independent processing of price inquiries according to the price range and implementation of pricing measures.
• Order acceptance and processing in SAP, monitoring of sales orders, supply chain & logistics.
• Checking compliance and national standards.
• Providing all necessary (shipping) documents.
• Monitoring of delivery dates and transports, tracking of order changes as well as monitoring of creditlimits and overdues; Accounts Receivables Management.
• Complaintmanagement
• Market price observations
• Support of contract negotiations and contract bookings.
• Processing of sample inquiries and follow-up as well as processing customer sample orders as part of the technical service selling.
• Customer related Master Data Management in SAP and MSD.
• Reporting & Monitoring of sales forecasts (IBP) and actual sales.
• Implementing and roll-out of new tools, launch of new products.
• Attendance at trade fairs
• Remote work is possible appr. up to 50 %