Business Assurance & Controls Manager - CR&E

at  ANZ Banking Group

Req ID: 72687
Department: AR Controls Office
Division: Australia Retail
Location: Melbourne
About Us
At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Business Assurance & Controls Manager in our Complaints, Remediation & Events Assurance team, you’ll play a key role in Line 1 Risk support for the Customer Resolution, Remediation & Assurance Portfolio, as well as assisting in the E2E value chain oversight and accountability.
You will be responsible for supporting and contributing to the E2E value chain risk assessments, risk related change management, events management, controls design and general assurance advice. This involves continuous touch points with key business stakeholders to understand risk and controls data outside the CR&R Portfolio, investigation of data quality anomalies, and identification of data trends and hot spots in relation to the E2E process/value chain. In addition, external risk landscape will need to be understood, reviewed and assessed including control design for CPS 230, HIPS and Amplified.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent role - multiple vacancies
Role Location: 833 Collins Street, Docklands VIC 3008
Work Hours: Full time
What will your day look like?

Facilitating and participating in Risk Management Forums (RMFs) including preparation and presentation of specialist content for the E2E forums (example ERGF, CGF, CAF etc)
Holding workshops and developing risk solutions across multiple portfolios / stakeholders
Building and maintaining relationships including influencing stakeholders across multiple portfolios to uplift the E2E risk and control environment
Analysing, assessing and reporting a broad range of data to provide value add insights
Providing control objectives and compliance support (including support of control design) including value chain controls relied upon by the businesses
Supporting the business in actioning outcomes of thematic reviews and deep dives by Line 2 and 3, and other hot spots identified through trend analysis such as events management
Supporting and advising in the event of internal Audit reviews that span a single portfolio or value chain including coordination and assistance with responses
Maintaining and managing risk data completeness and quality in NFR Hub
Coordinate and manage data for NFR Hub reporting
Supporting the E2E value chain with reviewing their risk profiles and control environment. Overseeing and supporting the E2E value chain with risk treatment plans. Overseeing and supporting the E2E value chain with regular risk reviews (e.g., High/Extreme risk reviews, etc.)
Providing guidance to the Business on how to conduct change risk impacts and risk assessments (including CRMA/ORAs) and how to manage risks related to change implementation
Risk advisory support to the Business with making informed decisions on risk management
Working with the Business and Control Owners to develop remediation plans
Supporting the Business and Control Owners in developing effective controls both in the business and for the E2E risk management to manage key risks
Identifying and developing opportunities to automate and simplify the controls environment
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Experience in risk management/ compliance; OR internal / external auditing
Ability to collaborate with multiple stakeholders across the E2E value chain to develop effective operational risk management solutions
Able to develop and use analytical insights and data across the E2E value chain to identify opportunities to better balance risk with customer propositions and help drive critical business decisions by analysing metrics, designing reports and writing risk submissions
A desire to create a thorough understanding of how our customers and bankers relate and react to embedding risk management in everyday activities
Willingness to look at things differently, effectively challenge the status quo and innovate the Customer Resolution and Remediation Assurance solutions and service provided to the Retail Division
Strong stakeholder engagement skills and ability to build relationships across the value chain through a collaborative approach
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive.
But it’s not just our customers who’ll feel your impact. you’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career.
We’re a diverse bunch at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can ‘make work, work for them’. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
. You can apply for this role by visiting ANZ Careers and searching for reference number 72687.
Job Posting End Date
19/08/2024 , 11.59pm, (Melbourne Australia