Business Care Complex Customer Service Agent

at  Vodafone

Location: Homebased Working
Salary: £27,824 plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri (2-week shift rotation – 8am – 4pm and 10am – 6pm)

WHO WE ARE

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

WHO YOU ARE

• Call center/ call center environment experience is essential
• Customer service experience is essential
• Experience working with business/ corporate customers is desirable
• Telecommunications experience
• Technical customer service experience is essential
• Excellent communication and listening skills.
• Empathy and ability to build rapport quickly.
• Excellent Time Management skills
• Passion for delivering the best customer service.
• Ability to objection handle and remain calm under pressure.
• Adaptable to change in a fast-paced environment.
  Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

There’s a huge difference between simply doing your job and going above and beyond. Our SME Complex Care and Kick Start Care team is a tailored service to ensure our customers are setup for success. Providing great customer service is about listening to people and picking up on the small details that help you really understand their needs.
As a Customer service agent, you will handle all sorts of queries relating to our mobile, fixed and collaborative products. You will engage with our new and renewing business customers for their first 45 days and beyond to ensure a smooth introduction into Vodafone. You’ll be empowered to identify opportunities where additional products may benefit them, and you’ll need to apply your knowledge as well as use your great rapport skills to get the customer’s commitment to wanting to find out more.