Business Centre Manager - Wearside (Toyota)

at  Stoneacre

ABOUT TOYOTA:

Ready to join the largest car company in the world?
Since Toyota’s foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.
Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.
We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.
Job Overview:
Stoneacre Toyota Sunderland is looking for a Business Centre Manager to identify, qualify and engage with businesses of all sizes in the local market area to work towards supplying a full range of One Toyota products and services.
One Toyota Fleet aims to deliver a one stop shop for all our Business Customers’ needs via multiple channels to market. We maximise Customer and Vehicle Lifetime Value opportunities across leasing, ownership, mobility and insurance products and services.

QUALIFICATIONS AND EXPERIENCE YOU’LL NEED:

• People Management experience
• Experience working within a B2B sales environment
• Previous Automotive experience preferable, but not essential
• Good level of general education - at least GCSE English and Maths and ideally A-Levels or an equivalent qualification

WHAT YOU’LL BE DOING:

• Managing every aspect of the One Toyota Business Centre operation
• Ensuring revenue is maximised across all available channels whilst focussing on keeping costs to a minimum without impacting Customer Experience
• Managing, motivating, and supporting the One Toyota Business Centre team to deliver results for the business. This will involve recruiting, training, reviewing, and engaging your team of professionals. You will promote the Toyota brand through role modelling the skills, behaviours and competencies associated with ‘The Toyota Way’
• Working closely with the finance department to ensure accurate and timely financial forecasting and month end submissions
• Identifying target sectors and specific geographical areas to focus outbound activity
• Engaging in regular, targeted prospecting using a full, multi-channel approach to market
• Working closely with the marketing department to identify, develop and activate digital, physical, and experiential marketing activities
• Identifying and attending Networking meetings to help grow your opportunity pipeline
• Presenting professionally to customers in the way that suits them, whether physically, digitally or on the phone in a consultative manner
• Ensuring all prospects and customers have a cohesive, multi-channel and personalised contact strategy to maximise the One Toyota opportunity and build long term relationships
• Utilising the Fleet CRM and internal DMS systems to inform your conversations with customers
• Updating details and adding all prospects and activities to the CRM in an accurate and timely manner
• Working closely with people across the Group to identify referral opportunities
• Connecting regularly with the relevant One Toyota Fleet team members at Toyota and Lexus GB to ensure that they are aware of proactivity and mutual prospects
• Ensuring all your and the wider team’s actions and conversations are held within the confines of the regulatory framework but also using a Customer 1st mindset
• Working closely with the Sales Support Coordinator to ensure accurate forecasting and reporting

PLEASE SEE FULL ROLE PROFILE BELOW FOR BUSINESS CENTRE MANAGER (TOYOTA).

“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.