Business Consultant: Client Services

at  Sanlam

WHO ARE WE?

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

QUALIFICATION AND EXPERIENCE

Degree or Diploma and/or required Certification with 3 to 5 years related experience.

KNOWLEDGE AND SKILLS

Systems process analysis
Business requirements
Business process mapping
IT governance, compliance and quality improvements
Technologies

Qualifications and experience

• Degree or diploma, preferably business or IT related
• At least 3 – 5 years experience in Financial Services
• Business Analysis qualification or equivalent will be to the candidate’s advantag

WHAT WILL YOU DO?

Glacier has an internal consultancy business, Business Change, within the Business Solutions team. This function is responsible for assisting the business in translating their strategic intent into strategic initiatives, conceptual designs, target operating models and business cases. These in turn lead to projects that establish the required business models or solutions to realise the conceptual designs.
The business consultant role drives the conceptual phases of the process, sets up the necessary initiatives and ensures that these initiatives deliver on the business cases. The successful candidate will be dedicated to the Client Services division within Glacier.
Key outcomes

The following will be expected from the Business Consultant:

• Analyse the Glacier business growth strategy and identify suitable initiatives and solutions to align and realise the strategic intent
• Drive innovation initiatives and investigations to find suitable alternatives to business challenges
• Develop conceptual solutions and alternatives for solving key business problems. This typically covers areas such as:
• Understanding key business drivers and KPI’s
• Strategies to realise desired outcomes
• Target operating model and capability requirements
• Staff and budget impacts
• Alignment with Sanlam & Glacier’s strategy and business architecture
• Assist in developing Business Cases and Benefit Realisation Plans where required
• Continuous engagement and collaboration across all parties affected by the project, initiative or enhancement
• Change management support
• Support in the preparation and implementation of strategic initiatives
• Ensure benefits tracking and realization plans are in place

WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE?

Qualifications and experience

• Degree or diploma, preferably business or IT related
• At least 3 – 5 years experience in Financial Services
• Business Analysis qualification or equivalent will be to the candidate’s advantage

Competencies

• Client focused
• Collaborates
• Cultivate innovation
• Drive results
• Be resilient
• Attention to detail
• Strategic mindset
• Persuades
• Plans & Aligns
• Decision Quality

Attributes

• Honesty, Integrity and Respect
• Positive, enthusiastic attitude