Business Consulting - Customer Transformation - Marketing, Sales and Servic

at  EY

SKILLS AND ATTRIBUTES FOR SUCCESS

• Originate and develop sales worth €3m
• Deliver €2m revenue
• Utilisation target of 70%
• Lead a team of 10+FTE

WHAT WE LOOK FOR

We are looking for experienced, motivated people who have previously worked in ERP / Technology Programme and Project Management, either in industry or in a client-side advisory role to join our team.

YOUR KEY RESPONSIBILITIES

• Strategic Leadership: Develop and execute a comprehensive customer transformation strategy that aligns with our clients’ business objectives and positions them at the forefront of their industry.
• Client Engagement: Foster strong relationships with C-level executives, understanding their unique challenges and co-creating bespoke solutions that drive customer-centric change.
• Innovation and Thought Leadership: Stay ahead of industry trends and emerging technologies to continuously evolve our service offerings and thought leadership in the CX space.
• Team Development: Build, mentor, and lead a high-performing team of customer experience experts, fostering a culture of collaboration, innovation, and excellence.
• Operational Excellence: Ensure the successful delivery of projects by managing resources, timelines, and budgets effectively, while maintaining the highest standards of quality and client satisfaction.
• Impact Measurement: Define and track key performance indicators to assess the impact of customer transformation initiatives, ensuring tangible value for our clients

TO QUALIFY FOR THE ROLE, YOU MUST HAVE

• A minimum of 10 years of experience in customer experience, consulting, or a related field, with at least 5 years in a leadership role.
• Proven track record of leading successful customer transformation projects.
• Strong business acumen and understanding of various industries and their customer experience challenges.
• Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• A passion for innovation and a relentless drive to deliver exceptional client outcomes.
• A professional sales track record
• Excellent presentation and facilitation skills
• A passion for customer experience design
• Experience in delivering Customer Technology programmes
• Understanding of Martech, CRM platforms (SF, SAP, Microsoft dynamics etc.), CPQ and data & analytics
• Understanding of digital and emerging technology
• Knowledge about system enhancements and configuration
• Development of Business cases and benefits tracking
• Great people management skills