Business Coordinator, DE

at  Mindray

POSITION OVERVIEW:

The Business Coordinator plays a pivotal role in bridging communication between the sales team and internal back-office departments, ensuring seamless order processing and customer satisfaction. The role requires excellent organizational, communication, and multitasking skills to manage the entire sales order lifecycle from initiation to completion, while maintaining strong relationships with both internal teams and external clients.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Business Administration, Sales or related discipline or other professional relevant experiences.
• Minimum of 2-4 years of experience in a coordination or administrative role within a sales or customer service environment.
• Proven experience working in a cross-functional role, preferably interfacing with sales teams, back-office operations, and customers.
• Proficiency in CRM systems and MS Office (Excel, Word, Outlook). SAP experience is a plus.
• Excellent communication skills – interaction with local customer service but also with sales and marketing teams will be needed
• Eagerness to learn about Mindray products and accessories. Experience and knowledge about medical device industry are a plus
• Strong German and basic English skills are essential.
  Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve. By attracting, developing, and engaging the best team of diverse, empowered associates, we help build success for ourselves and our customers.
  As English is our business language - please submit your CV and application in English.
  NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization

• Interface between sales and back office functionality departments, coordinate all the order process and engage internal communication;
• Support sales team to close-loop track all the orders from framework contract customers and Key Accounts customers;
• Involved in the relationship maintenance with customer’s supply chain or purchase department to ensure all the sales order process run smoothly and satisfy customer’s requirement;
• Support sales team to handle sales application including customer account creation and change, customer credit management and others related to internal processes;
• Coordination of delivery & installation options and dates with customers as well as field sales and service teams;
• Interactions with customer by phone/email/fax etc (mainly for pre-sales and pre-order phases).