Business & CRM Analytics Manager

at  Teleflex

POSITION SUMMARY

This position will lead and develop the analytics function in support of Customer Service operations by developing, implementing, and maintaining solutions and systems to support our business processes, and departmental reporting and analytics. This individual will provide business analytics, strategic recommendations, and be a key participant in major projects that impact Customer Service. The person responsible for this role must be able to communicate with individuals across various departments and levels, be highly organized, and have the ability to work under pressure while managing multiple priorities successfully. #LI-hybrid

EDUCATION / EXPERIENCE REQUIREMENTS

• Bachelor’s degree, other relevant 3rd level qualification or equivalent combination of education and experience required.
• Minimum of 3 years’ experience in a data management or analytical role preferred.
• Experience in leading teams and/or managing others desirable.
• Experience working across multiple project timelines and extended cross-functional teams.
• Knowledge of BusinessObjects, SAP ECC/CRM, Tableau, Power BI, and Microsoft Office Suite an advantage
• Advanced knowledge of Microsoft Excel.
• Project management/implementation experience preferred.

SPECIALIZED SKILLS / OTHER REQUIREMENTS

• Approachable and enthusiastic.
• Flexible and adaptable.
• Able to work on own initiative and as a team player.
• Good organizational skills with cultural awareness and sensitivity
• Good judgment and problem-solving ability & capable of understanding the impact of decision making on both Teleflex and their customers.
  As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anaesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose driven innovation, and world-class products can shape the future direction of healthcare.
  Teleflex is the home of Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose. At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com.
  Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: (877) 880-8588.
  The description above represents the most significant duties of this role but is not all inclusive. Other work assignments comparable to the level of responsibility indicated above may be required.

• Develop and manage the data analytics function within Customer Service; manage and lead the related CS operational support roles associated with this function.
• Act as the system project lead for all CS technology-based implementations, aiding in the design, configuration, testing, implementation, and training support of enhanced/new technologies with a focus on Customer Service efficiencies and CX improvements.
• Work with all functional teams within Global IT and the Strategic Business Units to identify opportunities for process improvements and assist in the system implementation of such improvements.
• Design, build, and administer interactive and highly effective Customer Service reports, dashboards, and visualizations using multiple systems and Business Intelligence platforms.
• Through data analysis, provide strategic and actionable insight for process/system improvements across the order-to-cash process.
• Ensure all business and analytic processes are documented, followed, and measured to maximize data integrity and accuracy.
• Proactively analyse data through multiple systems to identify data quality gaps, draw sound conclusions, and recommend effective courses of action for data improvement.
• Keep up to date with SAP technologies and industry tools as it relates to the position and the opportunities that they might provide.
• Ensure systems remain validated and compliant with regulatory requirements by following the Teleflex validation processes.
• Carry out detailed impact assessments for proposed change requests to ensure all downstream implications are understood and accommodated for.
• Adheres to and ensures the compliance of Teleflex’s Code of Conduct as well as other company policies and procedures.
• Other duties or involvement in special projects as needed.