Business Customer Service Advisor

at  Centrica

JOIN US, BE PART OF MORE.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We’re energisers. One team of 21,000 colleagues that’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

ABOUT YOUR TEAM:

At PH Jones, our mission is to mend it.
Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK – installing, upgrading and repairing heating and electrical systems. But we’re not just living off our legacy. We’re on a mission to make the UK’s social housing sector greener and more energy efficient.
PH Jones are looking for a Business Customer Services Advisor to join our team. This is a permanent role on our Social Housing contract, Monday to Friday.
Working as part of the Operations Support Team, reporting to a Customer Service Manager; you will be responsible for the administrative work associated with the delivery of Service & Repair and Installation contracts for our Social Housing client.

You will be working closely with the Field Operations team to deliver exceptional customer service, measured against internal and contract specific Service Level Agreements and Key Performance Indicators.

• £25,046 per annum
• Full-time, Permanent / 40 hours per week / Monday - Friday
• Location: Home Based with occasional travel to the Warrington (WA4) office
• Company Benefits
• Employee Energy Allowance and discount on HIVE products

As a Business Customer Service Advisor with PH Jones, you will find a variety of different tasks to complete daily. These will include, but not limited to:

• Responding to daily email traffic internal and external customers and clients
• Log new customer calls on the appropriate works system, ensuring client priorities are met, while recording accurate quality data.
• Booking appointments and scheduling work to engineers to maximise daily productivity.
• Ensuring that all internal work systems are updated accurately and in a timely manner.
• Ensure appropriate charges are applied to work orders highlighting chargeable opportunities.
• Weekly/Monthly valuation preparation.
• All associated administrative duties.

THE PERSON

• To be successful in this role you will have good team-working skills, with the ability to respond professionally to customer and client enquiries.
• We are seeking someone with excellent interpersonal, oral, and written communication skills, who is self-motivated with a problem-solving approach.
• You will have the ability to respond positively to changing workloads and priorities, with a willingness to undertake varied responsibilities.
• The successful candidate will be a competent user of Microsoft Office (e.g. Outlook, Word and Excel) with strong IT skills and an ability to learn new systems.
• You will have the ability to prioritise tasks, work well under pressure and manage your workload, with a high degree of diligence.

• Responding to daily email traffic internal and external customers and clients
• Log new customer calls on the appropriate works system, ensuring client priorities are met, while recording accurate quality data.
• Booking appointments and scheduling work to engineers to maximise daily productivity.
• Ensuring that all internal work systems are updated accurately and in a timely manner.
• Ensure appropriate charges are applied to work orders highlighting chargeable opportunities.
• Weekly/Monthly valuation preparation.
• All associated administrative duties