Business Data Analyst - Revenue Cycle Operations

at  Providence Swedish

DESCRIPTION

The Patient Experience Data Analyst’s role is responsible for acquiring, analyzing and reporting information specific to the patient and visitor experience through various feedback channels with the goal of better understanding and improving the organization’s customer experience performance.
Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish Health Services DBA Swedish Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree - Computer, statistics, health and social field, or customer service or equivalent work related experience may be substituted for college degree.
• 3 years - Work experience in data analysis.
• Hands-on experience with basic statistical techniques: profiling, correlation analysis, trend analysis, sizing/estimation, and basic segmentation.
• Experience in data extraction through SQL or PL/SQL.

PREFERRED QUALIFICATIONS:

• Experience with cloud services and databases.
• Experience creating customized dashboards and using CRM systems, such as Dynamics, Salesforce.
• Experience with surveys and survey methodology.
• Strong data technology and software systems experience.
• Healthcare experience, or experience working in a complex organizational setting.
  Why Join Providence ?
  Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

Please refer the Job description for details