Business Designer - Client Engineering

at  IBM

Introduction
IBM Client Engineering Designers take a human-centered perspective in value engineering. They understand the human needs behind a client’s challenge through lean user research and participative activities (Enterprise Design Thinking) in client conversations. Designers can uncover additional client needs to be addressed with IBM Technologies, leading to cross-and up-sell opportunities. Designers are responsible for translating client needs into desirable experiences that connect business, technology, and user goals. We increase client satisfaction with meaningful outcomes and drive adoption by bringing real value to real people.
If you come from outside tech; think you look a bit different to us; have a non-degree education, and wonder if your application would be welcome, please know that it very much is. We would love to get to know you a bit better, so apply. This might be a perfect match.
Excellent onboarding training will set you up for success, whilst ongoing development will continue to advance your career through its upward trajectory. Our sales environment is fast-paced and supportive. Always part of a team, you’ll be surrounded by leaders and colleagues who are always willing to help and be helped – as you support MVPs that obsess over user-centricity and business impact.
Your Role and Responsibilities
As a Designer within Client Engineering, you’ll be a key player in a multi-disciplinary team made up of Architects, Data Scientists, Engineers, Developers, and Business Strategists to deliver a unique client co-creation experience that uses IBM technology to accelerate and prove value for our clients.

Your primary responsibilities will include:

• User-Centric Design: Synthesize research, client insights, and requirements to create user experiences that establish enduring connections between individuals and products, services, and brands.
• Facilitate User Sessions: Lead and facilitate user sessions, involving both clients and the IBM team. Utilize modern methods and tools to identify and prioritize technical challenges, revealing opportunities, fostering innovation, and translating ideas into reality.
• UX and Customer Journey Design: Take charge of UX and customer/user journey design for prioritized use cases and Minimal Viable Solutions, often reimagining how work processes are carried out.
• Continuous Learning: Exhibit a growth mindset and an ongoing commitment to learning. Develop concept and process designs to guide clients in solving business challenges and delivering human-centered solutions.
• User Advocacy: Champion the user’s perspective to craft meaningful and engaging experiences that bridge the connection between human needs, business objectives and technology solutions.

Required Technical and Professional Expertise
-

UX and Visual Design Skills: Experience in UX and/or Visual Design Best Practices, including wireframing, research, prototyping and information architecture (IA).

• UX and Visual Design Expertise: A high level of proficiency in visual and UX design best practices. Excellent written communication and storytelling abilities.
• Workshop Facilitation: Expertise in workshop preparation, facilitation, and post-session follow-up. A track record of guiding non-designers through design concepts and techniques, providing clients with a clear vision of optimized UX that contributes to business value.
• Enterprise Design Thinking: Understand Enterprise Design Thinking and how to apply it to arrive at user-centric solutions for complex technical challenges.
• User Research: Understand how to use user research methods, both formal and informal, to uncover critical user, business, and technical needs.

Preferred Technical and Professional Expertise
-

Business Integration: Experience in connecting user and service design with the broader business context, including business framing, to create holistic solutions for clients.

• Agile and LEAN Methodologies: Proficiency in Agile and LEAN methodologies, including experience working in collaborative environments. Capable of understanding stakeholder requirements and ensuring that designs align with user needs.
• Technical Fluency: Comfort and technical fluency with Hybrid Cloud and Data & AI concepts, enabling you to design solutions that leverage these technologies effectively.

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

• User-Centric Design: Synthesize research, client insights, and requirements to create user experiences that establish enduring connections between individuals and products, services, and brands.
• Facilitate User Sessions: Lead and facilitate user sessions, involving both clients and the IBM team. Utilize modern methods and tools to identify and prioritize technical challenges, revealing opportunities, fostering innovation, and translating ideas into reality.
• UX and Customer Journey Design: Take charge of UX and customer/user journey design for prioritized use cases and Minimal Viable Solutions, often reimagining how work processes are carried out.
• Continuous Learning: Exhibit a growth mindset and an ongoing commitment to learning. Develop concept and process designs to guide clients in solving business challenges and delivering human-centered solutions.
• User Advocacy: Champion the user’s perspective to craft meaningful and engaging experiences that bridge the connection between human needs, business objectives and technology solutions