Business Development Agent

at  SERRA AUTOMOTIVE GROUP

We are looking for a Business Development Agent to act as the liaison between our potential clients and sales team. Your role will be to seek new business opportunities by contacting and developing relationships with potential customers.
To be successful in this role, you should have previous experience providing excellent customer service, answering in-bound inquiries with urgency, and managing a high volume of in-bound and out-bound phone calls. You will use your communication skills to cultivate strong relationships with customers, from first contact until you set a solid appointment for the customer to visit the dealership and meet with a brand certified sales consultant. You will also ensure proper after-sales service. If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you!
Ultimately, you will boost sales and contribute to long-term business growth.

Responsibilities

• Insure all in-bound inquires are addressed in a timely manner;
• Follow up with customer daily to insure their needs met with the overall goal of setting a solid appointment for them to visit our dealership;
• Contact potential clients through calls, texts, and emails;
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers;
• Identify client needs and notate all communication in the CRM;
• Learn to isolate and overcome common objections;
• Complete all assigned daily tasks with the goal of setting a solid appointments for your customers to visit our dealership and allow our dedicated sales and management team to help them;
• Build long-term trusting relationships with customers;
• Set up meetings or calls between (prospective) customers and brand certified Sales Consultants;
• Report to the Business Development Manager on (weekly/monthly/quarterly) sales results

Requirements and skills

• Proven work experience as a Business Development Representative, Sales Account Executive, Customer Service Representative or similar role;
• Hands-on experience with multiple sales techniques (including cold calls);
• Track record of achieving sales quotas;
• Excellent communication and customer service skills;
• High School Diploma or equivalent;
• Ability to pass a pre-employment drug screen;
• Must have reliable transportation.

• Insure all in-bound inquires are addressed in a timely manner;
• Follow up with customer daily to insure their needs met with the overall goal of setting a solid appointment for them to visit our dealership;
• Contact potential clients through calls, texts, and emails;
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers;
• Identify client needs and notate all communication in the CRM;
• Learn to isolate and overcome common objections;
• Complete all assigned daily tasks with the goal of setting a solid appointments for your customers to visit our dealership and allow our dedicated sales and management team to help them;
• Build long-term trusting relationships with customers;
• Set up meetings or calls between (prospective) customers and brand certified Sales Consultants;
• Report to the Business Development Manager on (weekly/monthly/quarterly) sales result