Business Development Center (BDC) Representative - Service

at  Schepel Auto Group

The Business Development Center (BDC) Representative will be responsible for coordinating all incoming requests made via telephone or online. We are the first point of contact for our service department. We are responsible for incoming and out-bound service calls. Night and weekend availability is a must. Pay is hourly plus commission paid monthly.

QUALIFICATIONS

• High school diploma or general education degree (GED)
• Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
  Schepel Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws

• Promote and seek out opportunities to deliver a top-notch customer experience
• Work closely with the BDC Manager and other BDC service personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
• Complete phone calls as assigned by the BDC Manager
• Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles