Business Development Executive

at  ACC Aviation

ABOUT ACC:

ACC Aviation is a global aviation services provider offering market-leading expertise and solutions across wet leasing, aircraft charter, aircraft asset management and strategic consultancy services. These services are distributed through our international office network spanning Europe (UK), North America (NYC), Middle East and Africa (Dubai) and Asia Pacific (Kuala Lumpur).
Our vision is to be the leading Aviation services provider for customers, suppliers and employees within the global leasing, charter and aviation services sector.
To support the growth in our Charter team, we are looking for individuals with some sales experience in a commercial environment who would love to start a career in aviation. The role is based in our Business Development team in Reigate and your primary focus would be to secure new customers from identified market segments. To be successful in this role you will need to be comfortable and confident reaching out to potential customers, particularly on the phone and enjoy a fast paced environment. Additional languages are a must (ideally either French, German or Spanish).
We can offer a competitive salary package with commission and other benefits. But perhaps more importantly we can offer a structured training programme with some of the most experienced charter team brokers in the business.

KNOWLEDGE, SKILLS AND ATTRIBUTES:

• Excellent sales and business development skills, ideally with some experience gained in a commercial sales environment
• Tenacious approach to winning business and target attainment
• Customer focused with first rate people skills
• Confident, professional telephone manner with a corporate approach to sales is essential
• Advanced communication skills with the ability to interact at all levels
• Excellent IT skills with a knowledge of Microsoft Word, Excel and Outlook and the ability to learn and develop the functionality of a new system
• Commercial awareness
• Able to prioritise work, while having a flexible approach within a team environment
• Attention to detail, precise and accurate data entry and strong brand advocate
• Ability to work as part of a team and as an individual where needed
• A motivated and proactive approach to work
• Ability to work in international markets with varying cultures and business practices
• Additional languages are essential (ideally one of the following - French, German or Spanish)
• The right to live and work in the UK

PURPOSE OF THE JOB:

The primary responsibility of this role is to actively secure customers from the industry sectors identified in the ACC Charter division strategy. Your daily activities will include researching potential markets and identify leads converting them into prospective clients to monitoring enquiry levels from existing customers and new prospects. In addition, you provide continuous contact and expand relationships with prospects to grow accounts and ensure customer retention levels are maintained and exceeded including post flight feedback.

MAIN DUTIES AND RESPONSIBILITIES:

• Identify and approach potential charter customers via telephone and electronic marketing in line with the Charter Division’s growth plans and strategies.
• Qualify and follow up on Leads using the company standard processes to ensure accurate information and high levels of customer service
• Responsible for business development activities to grow charter clients both domestically and internationally.
• Work alongside Charter brokers to collectively build customer relationships, generate enquiries and close business.
• Maintain customer service processes to ensure that all flights meet the client’s expectation.
• Ensure that all activity and information updates are captured in Sugar in line with company procedures and quality standards
• Update records in Sugar by contacting companies and updating contacts and accounts in the system to ensure accurate, complete and up to date information