Business Development Executive

at  Carnival

Carnival Australia are excited to announce: We are hiring a Business Development Executive to join our Cunard Sales team. Based in our Chatswood office in Sydney, you will be providing support to our Travel Agent network for Cunard. Reporting to the Commercial Sales Manager by providing timely and accurate responses to queries and escalations from travel agents to ensure Cunard maintains its renowned White Star Service at every touchpoint. Assist the sales team in executing excellent trade engagement by supporting administrative tasks and organizing trade events.

First things first, check out what we have on offer!

• Competitive base + super.
• Work life balance – 9 day (compressed hours) working fortnight with full time pay. Yes, that’s a long weekend every fortnight!
• Offering a hybrid work model – 2 days WFH and 3 days Office.
• Fantastic Chatswood office location close to shops, public transport, restaurants, gyms and more!
• Fantastic discount on cruises, onboard product launches, airline, and Hotel discounts through our partners.
• Click to see more benefits!

ABOUT US:

Carnival Australia is part of the Carnival Corporation, the world’s leading cruise holiday company, representing iconic brands including P&O Cruises, Princess Cruises, Cunard, Carnival Cruise Lines, Holland America Line and Seabourn. Listed on the London and New York stock exchanges, we are one of the world’s leading leisure companies, hosting over 10 million guests annually. In Australia, our 400 employees support 7 iconic cruise brands including Carnival Cruise Line, Cunard, Holland America Line, P&O Cruises, P&O Cruises World Cruising, Princess Cruises and Seabourn. This is an excellent opportunity for highly motivated individuals with the experience and aspiration to work in a dynamic environment. Are you ready to launch your career with an Industry leader? APPLY NOW!

• Carnival Australia promotes diversity and inclusion across our workplace and encourages applications from all backgrounds and communities including people from Aboriginal and Torres Strait Islander communities, the LGBTQIA+ community and people living with disability.
• As part of our recruitment process and commitment to safety, suitable candidates will be required to undertake background checks which may include a police check, skills assessment/ testing, and reference checks as part of your application process.
• In setting expectations, there may be a two-stage interview for suitable candidates that progress.
• We will not be accepting unsolicited resumes from Agency recruiters. Any unsolicited resumes submitted will not be eligible for a placement fee. Only approved Recruiters on our panel will be engaged.

YOUR KEY RESPONSIBILITIES WILL INCLUDE BUT ARE NOT LIMITED TO:

• Oversee the Cunard Travel Agent Support inbox, ensuring all queries are addressed efficiently and within agreed SLA.
• Manage trade partner onboarding, including new agency setups, ensuring access to all systems, and facilitate trade partner updates within internal systems.
• Collaborate with Call Centre teams to ensure continuous communication and alignment of processes.
• Send out weekly travel agent hot deals emails and other ad hoc updates as required.
• Work closely with and provide daily support to the Commercial Sales Manager and Key Account Managers for Cunard.
• Assist with organising ship visits, travel agent familiarisation trips, and travel agent events.
• Serve as the key contact point for core accounts when Sales Managers are on annual leave, managing phone and email queries as required.
• Provide general administrative support to the wider team as needed.
• Some travel required occasionally.

TO BE SUCCESSFUL IN THE ROLE, YOU WILL HAVE DEMONSTRATED:

• Minimum 1 year experience in a sales/admin position or sales-focused Customer Service role.
• Travel or cruise industry experience preferred
• Experience working with external stakeholders in a customer facing role.
• Intermediate experience with MS Office suite specifically Excel and PowerPoint. Polar (for internal candidates) preferred. Previous experience using Salesforce highly desirable.
• Strong communication skills, both verbal and written, with a high attention to detail.
• A high level of organisation and prioritisation skills with the ability to work autonomously.
• Strong reactive support to customers and travel agents on all queries.
• A high degree of initiative and problem-solving skills and general administration skills.
• Ability to travel both locally and domestically when required.
  We are seeking someone with the right attitude to fit into our fun and supportive culture so, if you meet the above requirements, have a consultative and collaborative approach and solid work ethic, please send your resume for consideration. Only suitable candidates will be contacted.