About the job

Operations Manager

Full-Time: ;Remote

Compensation: based on experience

We're not hiring an administrator. We're hiring an operator.We are a fast-growing e-commerce / DTC brand building a lean, systems-driven business made to scale. We move fast, run tight, and believe operational excellence is the foundation of growth. This role is for someone who turns complexity into clarity — building the systems, accountability, and supply chain backbone that let the business run without friction, bottlenecks, or chaos.If you're obsessed with well-oiled machines, live in your KPIs, and have moved product across the China → US pipeline, keep reading.

Who You Are

You take ownership and treat the business like your own. You document and systemize messy processes by instinct. You surface problems early, have the hard conversations without flinching, and let nothing slip. You work autonomously — no daily hand-holding required — and you're happiest when you've built the machine that makes everyone else faster.

• What Makes You a Standout (Preferred)You've operated across both China and US markets — managing overseas suppliers/manufacturers, China → US freight, customs, tariffs, and lead times, while serving US customers and channels.
• You have strong, hands-on supply chain experience — inventory, forecasting, 3PL, freight, and vendor management — not theory, but real ownership of keeping product flowing.
• You run on KPIs — you've built dashboards and role-based scorecards and used them to hold a team (and yourself) accountable.
• What You'll Own1. Supply Chain & Fulfillment (core to this role)Own inventory tracking, demand forecasting, and reorder cycles — preventing both stockouts and overstock
• Manage supplier and manufacturer relationships (including China-based partners) and hold them to lead times and quality
• Coordinate freight and shipment timelines across the China → US pipeline; navigate customs, duties, and tariffs
• Manage 3PL relationships and monitor SLAs
• Continuously optimize supply chain cost, speed, and reliability
• 2. KPIs, Systems & SOPsBuild and maintain operational dashboards and KPI trackers so performance is always visible
• Document SOPs and job scorecards for every role and process in Notion — zero reliance on tribal knowledge
• Audit workflows, kill bottlenecks, and use AI tools to automate repetitive work
• 3. People Management & AccountabilityServe as the day-to-day point of contact for the team
• Run weekly standups and structured 1:1s; track performance against role-based scorecards
• Lead monthly/quarterly reviews, underperformance conversations, and PIPs when needed
• Process contractor and team payments accurately and on time
• Build a culture of ownership and accountability
• 4. Hiring & OnboardingRun the hiring pipeline when roles open (posting, screening, assessments, scheduling)
• Maintain current job descriptions and scorecards; build structured onboarding so new hires ramp fast
• Oversee a recruiter if/when added
• 5. Cost Visibility & Financial OversightTrack recurring operational spend (tools, subscriptions, vendors) and flag anomalies
• Deliver a monthly OPEX summary with insights and budget vs. actuals
• Support data-driven operational decisions
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Requirements

• Requirements2+ years in Operations or Project Management within e-commerce or DTC
• Hands-on supply chain experience: inventory, 3PL, freight, forecasting (required)
• Advanced Notion and/or ClickUp user (required)
• Uses AI tools daily to build systems and automate workflows
• Experience managing remote teams across time zones
• Comfortable reading and interpreting basic financial reports
• Experience managing hiring pipelines

Preferred

About the job

Who are we?At OSI Maritime Systems, we pride ourselves on delivering world-class navigation and bridge systems. With decades of experience serving military customers, we remain at the forefront of innovation in the maritime industry. Our collaborative and dynamic environment ensures every team member contributes to advancing marine safety and operational excellence. With a global presence, we are proud to have offices in Canada, UK, Taiwan, Australia and Germany.

MISSION: The Business Development Manager is responsible for assisting with the selling of OSI’s products and solutions within the region, ensuring that the Company is optimally positioned to achieve target sales, to maximize profitable revenue and to provide total customer satisfaction. This includes developing a strong understanding of the market, technological trends, competitors and customers in the assigned region while aligning the Company’s products, pricing, promotion, place and sales strategies to potential sales opportunities, building customer relationships and closing sales contracts.

• RESPONSIBILITIES: Support Director BD in the design and implementation of agreed strategies to identify sales prospects in the assigned region; sell products and services to major new and existing clients through personal and telephone contact, face-to-face, as well as through delivering white papers, proposals, trials and presentations
• Assist the Director BD by ensuring successful and timely execution and achievement of assigned goals and objectives. These will include the development of long-range objectives and strategic plans by identifying internal and external opportunities whether B2B or B2G.
• Drive and deliver continued profitable revenue growth through successful sales bookings by focusing on existing and new business pursuits throughout the sales funnel using the company’s CRM system.
• Display behaviours and exhibit the Company’s core values of respect, integrity, responsibility, knowledge, innovation and excellence.
• Develop a thorough understanding of the Company’s products, pricing, promotion and sales and marketing strategies.
• Develop effective, coordinated, well-rounded marketing and sales programmes for the region, including product introduction and market-penetration plans, that reflect the desired branding and differentiation of the Company’s solutions in different market niches, and promote the Company’s image and visibility.
• Support market research and analysis; develop and recommend marketing and pricing strategies including product positioning, advertising and promotion strategies.
• Develop business proposals for presentation to clients; assemble expertise from Company resources and other departments to ensure that all technical areas are covered; lead team making presentation to clients.
• Consult with clients to analyse and understand their business needs and determine which products and services best fit their requirements.
• Manage clients by establishing and maintaining enduring, inclusive relationships and communication with key stakeholders at appropriate Government, Defence and Naval HQ levels to qualify and grow business for OSI.
• Monitor competitor sales efforts and strategies and contribute to competitive intelligence and provide initial level market analysis for new opportunities.
• Attend industry forums, tradeshows and other events as required.
• Provide regional support to OSI technicians and personnel where necessary.
• Comply with legislation and Company policies, processes and instructions, including those relating to non-discrimination, environment, safety, duty of care, and the QMS.
• Establish and maintain appropriate working relationships, ensuring effective and professional interaction with OSI management, employees, customers, contractors and suppliers.
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