Business Development Representative

at  Fahrney Automotive Group

At Fahrney Automotive Group our people are our most valuable assets. We are always looking for talented additions to our team that not only bring a value-added skill set but are aligned with our company’s culture.
Our mission is to provide the highest quality of service to our customers, so we are proud to give our employees the tools and training they need to be successful. If you are looking to work in a rewarding industry at a company that values your contributions, we would like to hear from you!

QUALIFICATIONS

• At least one previous role based in customer service experience
• 1+ years of Call Center experience preferred but not required
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license
  We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.