Business Development Representative

at  Stepped Care Solutions

ABOUT STEPPED CARE SOLUTIONS

We are a mission-driven company and the creators of SC2.0 - a transformative model that fundamentally reimagines mental health systems. We are dedicated to collaborating with organizations and communities to guide the design and implementation of accessible, flexible, culturally relevant, and high-quality mental health and wellness resources and services. Our team is globally recognized for their leadership in transforming mental health systems, their clinical expertise, and their proficiency in implementation science.
Our unique advantage stems from our deep knowledge and extensive experience in applying the SC2.0 model to complex system transformations. We challenge the usual mental health medical model by helping organizations develop person-centric systems focused on empowerment and decision-making control for service users.
We embrace a holistic and synergistic approach to mental health care, acknowledging the abundance of healing resources that lead to access, equity, and flexibility in mental health systems. We believe in the importance of incorporating informal services and peer support, valuing a diverse range of expertise to create a comprehensive and effective system.

At Stepped Care Solutions, our actions are shaped by three core values that drive us toward our vision of Wellbeing Everywhere:

• Mission First - We commit to prioritizing the SCS mission, while embracing challenges and constantly improving our processes. Our team stays updated with best practices, ensuring efficient and effective support for colleagues and clients.
• Better Together - We recognize the power of collaboration and value diverse ideas and perspectives. Our team checks in with one another, offers assistance, and provides direct, gracious feedback, appreciating each member’s strengths and contributions.
• Context Matters - We understand the importance of considering the bigger picture and contextual backdrop for informed decision-making. Our team adopts a holistic approach, going beyond isolated details, to consider the broad impact of our choices.

POSITION SUMMARY

As a Business Development Representative (BDR), you will be key in generating and qualifying leads while supporting the sales process across all SCS products and services. Working closely with the Sales, Marketing, and Business Development teams, you will focus on building relationships, maintaining CRM systems, and contributing to proposal preparation. This role provides the foundation for career growth into advanced sales or account management positions.

KNOWLEDGE, SKILLS AND ABILITIES:

• Required Skills & Experience
• Strong communication skills (written and verbal) with the ability to engage and build rapport with potential clients.
• Ability to research and identify target clients and decision-makers.
• Comfortable conducting outreach via email, phone, and social platforms like LinkedIn.
• Excellent organizational skills and attention to detail.
• Basic familiarity with CRM tools (e.g., Zoho, HubSpot, or Salesforce) or a willingness to learn quickly.
• A proactive mindset, eagerness to learn, and ability to take initiative.
• Preferred Skills
• 1+ year of experience in lead generation, sales development, customer service, or a client-facing role (preferred, not required).
• Experience using CRM tools like Zoho, HubSpot, or Salesforce.
• Bachelor’s degree or equivalent experience in Business, Marketing, Communications, or a related field.
• Bilingualism (French and English) is an asset.

• Lead Generation & Prospecting
• Identify and research potential clients across healthcare, education, and public safety sectors.
• Conduct outreach to prospects through email, phone calls, and LinkedIn messaging to generate interest and qualify leads.
• Engage with decision-makers to understand their needs, identify pain points, and position SCS solutions as a fit.
• Collaborate with Sales Representatives to schedule qualified meetings and hand off opportunities for next steps.
• CRM Management (Zoho)
• Manage and update lead information, activities, and pipeline stages within Zoho CRM.
• Ensure all lead activity is accurately logged, organized, and updated to support pipeline progression.
• Generate simple reports to help monitor lead conversion rates and track progress.
• Proposal Development Support
• Assist the Sales team in preparing client proposals, presentations, and sales materials for all SCS products.
• Gather and organize relevant content, ensuring proposals align with customer needs and timelines.
• Support the refinement of proposal templates to improve efficiency and quality.
• Collaboration with Sales and Marketing
• Work closely with Marketing to support lead-generation campaigns and provide feedback on messaging effectiveness.
• Collaborate with Sales Representatives to ensure a smooth transition of qualified leads and opportunities.
• Provide insights from client interactions to help refine outreach strategies and product positioning.