Business Development - Service Coordinator
at Maplecrest Ford
Mendham, NJ 07945, USA -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 04 May, 2025 | Not Specified | 04 Feb, 2025 | N/A | Add Ons,Csi,Multitasking,Customer Service Skills,Sales Growth,Customer Experience,Online Research,Performance Metrics,Growth Strategies,Persuasion,Scheduling,Customer Service | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Join Maplecrest Ford as a full-time Business Development - Service Coordinator and become a crucial part of our daily operations, customer service functions, and continued growth.
This position earns $42,000 - $46,000/year. Company-wide benefits include health, dental, vision, life insurance, a 401(k) plan, paid vacation, career advancement opportunities, and employee discounts on vehicles.
We offer comprehensive training and a diverse, inclusive environment to support dedicated applicants in building a long-term career. If you want to be a part of our Mendham, NJ team, apply today.
REQUIREMENTS
- Proficiency with computers and various software
- Excellent organizational, multitasking, and time management abilities
- Strong communication, persuasion, and customer service skills
- Proactive problem-solving skills with an ability to learn and adopt new techniques
- Ability to manage, optimize, and grow processes
Preferred Qualifications:
- Automotive service experience
- Call center experience
- CDK experience
Responsibilities:
- Make outbound calls, texts, and emails to current and potential customers to answer questions, resolve concerns, and confirm appointments
- Coordinate mobile visits and PDEL activities, including scheduling, routing, and dispatching technicians
- Supervise mobile technicians, perform service writing duties, and maintain parts inventory to optimize service workflow
- Track daily performance metrics, such as appointments booked, services completed, add-ons sold, and job revenue
- Maintain detailed records of customer interactions and conduct post-repair follow-ups
- Reschedule “no-show, not completed” appointments
- Collaborate with service management to develop dealership growth strategies and promote maintenance plans, extended warranties, and other special offerings
- Conduct online research to find Ford vehicles and inventory from open recalls, small fleets, and used car centers
- Participate in training opportunities and maintain CSI at or above dealership standard
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Mendham, NJ 07945, USA
