Business Development Support Manager

at  Volvo Group

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Business Development Support Manager

WHO WE ARE AND WHAT WE BELIEVE IN

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Prevost is one of North America’s largest manufacturers of premium intercity touring coaches and the world leader in the production of premium motorhome and specialty conversion coaches. Prevost is fully committed to customer success through sound innovation, winning partnerships, and a passionate team. The Prevost tradition is the sum of values passed down from one generation to another since our first plant was built in Sainte-Claire, Quebec in 1924.
Prevost is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process

Develop and Execute Development Roadmap in Collaboration with Digital&IT

• Long term road map: Based on business needs, develop and execute a long-term development roadmap in collaboration with the Digital&IT team
• Insights: Continuously gather insights from key users, branch managers, and other DMS users to continuously improve the DMS solution, ensuring it meets the evolving needs of the organization.
• Innovation: Bring innovative solutions to enhance current functionalities
• Monitor and Evaluate Adoption: Conduct regular audits to ensure effective adoption of new/updated DMS solutions

Change Management

• Change Management Plans that include communication plans, training programs, and support materials to facilitate the smooth adoption of new features and enhancements in the DMS tool.
• Stakeholder Engagement: Engage with stakeholders, including key users, branch managers, and DMS users, to gather feedback, understand concerns, and incorporate their input into the development and rollout of new features.
• Communication: Ensure clear, consistent, and timely communication about upcoming changes, the benefits of new features, and how they will impact users. Use multiple channels to reach all relevant parties.
• Training and Support: Support the Competence & Development Department to design training sessions, workshops, and tutorials to educate users about new functionalities.
• Champion: Work with the DMS champions (key users) within the organization, promoting the benefits of new features and encouraging a culture of continuous improvement and innovation.
• Processes: Work with the Lean Team to ensure the process is kept updated and in line with systems evolution and implementation of new features, includes both new innovations and enhancements to existing features

Support Branch daily operation with DMS support

• Handle internal support for the network
• Monitor transactions between DMS and SAP / Make corrections as needed
• Work with internal teams on enhancements and solutions for DMS
• Coach network of Key Users with weekly updates and best practices sharing
• Work closely with the Vendor for improvements and enhancements / Test and apply updates as needed

Support Branches as network coordinator for Uptime agreement

• Recommending and scheduling services
• Monitoring Service Contracts for the network
• Support Uptime agreement quotes creation
• Update PROMT as needed
• Schedule with customer/branches
• Ensure monthly billing
• Monitor financial health of each service contract