Hybrid
Agency :
Havas Media
Job Description Summary :
Client Directors are leaders within the client team dept. Individuals who have the talent and skillset to bring everything together we offer within Havas Group to deliver best in class output for our clients. As a Client Director, you can have well informed client conversations; channel neutrality and understand the requirements of both brand & performance geared towards the needs of the clients.
Job Description :
Client Director (Business Director)
Reporting To: Managing Partner
Client: Dominos & Another incredible client TBC
Office Location: HKX Building, 3 Pancras Square, Kings Cross
About Havas Media Group
Havas Media Group is part of the sixth largest advertising network in the world, Havas Group, which is owned by French mass media holding company, Vivendi. We are headquartered out of St Pancras, London, and along with offices in Leeds, Manchester and Edinburgh, we operate globally. Our CEO is Patrick (‘Paddy’) Affleck. Our overarching mission is to make a meaningful difference to the brands, businesses, and lives of the people we work with. Our solution is simple: we identify and create meaningful media experiences to deliver meaningful growth for our clients. In the last three years, we’ve undergone a transformation that’s seen us bind together nine agencies into three core agency brands and propositions:
Havas Media - through which we deliver meaningful outcomes through meaningful media
Havas Market - through which we help clients build meaningful retail experiences
Havas Entertainment - through which we help clients create meaningful moments in culture
Across 2022-23, we’ve strengthened group-wide capabilities and expertise to match clients’ needs to unlock emerging growth opportunities in the ‘new economy’. Our acquisitions of leading agencies Search Laboratory, additive+ and Expert Edge are helping turbocharge our capabilities in search, DCO and ecommerce – with more to come. We also launched a dedicated B2B division, Havas Business, to help clients seize on the huge opportunity of B2B marketing for clients fuelled by the acquisition of Ledger Bennett.
We are using this capability strength to win and retain a breadth of clients as we see YoY growth for our business. Successes have included retention of key clients such as BBC & EDF whilst adding new brands to our portfolior including Matalan, SEGA, Bumble, Dr Marten & Ocado. We have also recently won a number of industry awards, BBC Outdoor Media awards Brand Building (Gold), Domino’s Outdoor Media awards Cross Format (Gold), Maersk Grand Prix for Effectiveness with WARC and Kia, Best Use of Search in the UK Search awards.
Above are some of the reasons why we’re on Campaign’s ‘
Best Place to Work
’ list each year and
our Talent team has been awarded
the IPA Gold CPD Accreditation. But we’re more than just great work and awards. Havas Media Group is a place where you can make things happen by pursuing your professional and personal dreams. As such, we’ve also launched the
‘Meaningfully Daring Side Hustle’ programme
, while
Havas Boost
announced its first investment into STEM educational toys business, Ambessa Play.
The Role
Client Director Summary: Client Directors are leaders within the client team dept. Individuals who have the talent and skillset to bring everything together we offer within Havas Group to deliver best in class output for our clients. As a Client Director, you can have well informed client conversations; channel neutrality and understand the requirements of both brand & performance geared towards the needs of the clients.
This role will be assisting the Client Partner in managing the accounts while also driving innovation and maintaining leadership across various business areas connected to each account. Key will also be managing and ensuring a happy and motivated team (Account Directors, Managers and Executives across both accounts) to deliver excellence in all aspects of our client partnerships.
We have big aspirations to continue to raise the bar and deliver award winning work and we are really excited about the year ahead.
Domino’s:
We’re entering our 24th year of working with Domino’s (the leading name in the pizza category) with the relationship growing from strength to strength, and multiple award shortlist and wins. 2024 sees the further development of their occasion segmentation and a new strategy which positions Domino’s as a lead QSR that understands their consumers and has the antidote to their needs.
Responsibilities
The Havas Media remit is UK but expands across EMEA given the UK is the top market in this region. Havas Media’s responsibilities for this client is three-fold:
To deliver best in class, innovative media strategy, planning & buying. Our work is focused on nurturing brand metrics, support seasonal campaigns and continuing to grow the Starbucks loyalty program in the UK. With a particular planning focus on Gen-Z, Havas have successfully developed & deployed Award Winning Outdoor, Paid Social & Audio strategies for Starbucks UK campaigns. 2025/2026 planning currently also presents exciting opportunities for our work to expand into Video & Partnerships strategies.
To lead & coordinate the UK integrated agency team (Creative Agency, PR, In-store & Experiential) ensuring strong collaboration & integration for more meaningful & effective campaigns. We are responsible for ensuring seamless Ways of Working for wider agency stakeholders, deployment of this process and facilitating best in class integration of campaigns across all comms touchpoints for the client.
Owner of Communications measurement projects & strategic consult. Havas has played an integral role for this client in providing wider strategic communications guidance & support. On top of this, Havas also conduct ongoing measurement projects including Brand Tracking, Campaign Tracking and Econometrics modelling for Starbucks in this market which feeds into all integrated agency thinking.
What Behaviours We Need From You
As Client Director, you are the heartbeat of the agency, your team and often your client’s gateway to the Havas. You will be a positive, motivated individual with an attitude and mindset to convey real care, craft, and creativity.
Requirements

For your team, you will be a leading figure, and someone that will play a pivotal role in motivating those around you, bridging the requirements of both the client and wider agency. You will:

• Effectively manages upwards; builds positive cross functional relationships, provides solutions when escalating issues, anticipates the needs of the wider team
• Proactively develops more junior members of the team and drafts clear objectives, including ownership of appropriate appraisals.
• Gets the most out of your team, delegates authority to match their teams job level and holds them accountable
• Works with specialist team leads to manage hours dedicated to the account to ensure profitability
• Effectively communicates upwards account challenges and suggests structural changes to retainer/contract

For Your Clients, You Are Representing The Best Of Havas. The Face Of Our Offering And Someone That Can Build Brilliant, Trusted Relationships Based On Exceptional Work And Genuine Interest In Their Business. You Will Be Someone Who

• Works with a partner to identify growth opportunities on the account, proactively pursuing these opportunities and making them a reality
• Suggests well thought through, reasoned alternatives to identify better commercial opportunities
• Present to senior client stakeholders, clear and well thought out proposals and recommendations
• Actively seeks out the opinions from others in the village to aid decision making
• Independently engages in tasks which require a high degree of interpretation of complex information
• Is a curious mind, takes a proactive approaching to managing risk

Role Competencies

The successful candidate will be able to deliver upon the following:

• Uses experience and industry knowledge to identify planning, strategic and where appropriate, commercials improvements to client and Havas Group
• Is able to employ best practice methodology from inside and outside the business
• Identifies gaps in information and looks to close them, but is also able to make assumptions in order to act
• Has a clear understanding of products and services within Havas and how they can help clients to meet their short- and long-term business objectives
• Is able to develop project plans and justify their decision-making process based on established principles
• Able to evaluate responses and proposals brought forth by more junior members and apply a more advanced lens based on knowledge of client’s business (sales, targets, broader business goals)
• Able to use and demonstrate the use of tools in appropriate circumstances. Can direct team in appropriate sources of information to test hypotheses or find information.
• Can create clear measurement frameworks and set out guidance for appropriate KPIs to assess the viability of plans

What’s On Offer From Havas

We want you to do the best work of your career. To support you in managing your career, as well as your commitments and priorities in your life. We have created a modern, market leading approach to personal benefits, wellbeing, and care:

• We have shown at Havas, that we can all work productively in a new Hybrid manner and we have arrived at our Hybrid Working experiment which you will benefit from.
• To give you even more flexibility, and support a better balance between work and life, Havas employees are given the opportunity to work remotely from anywhere in the world for up to 4 weeks per calendar year.
• Alongside a generous holiday allocation and birthday off, we are all allocated one day per quarter as mental health days. These are simply days you can take off, guilt free and without eating into your holiday allowance
• We have modernised and introduced a market leading parental package for our employees. The Parental Life at Havas policy enhances, broadens, and encourages the uptake of parental leave for all parents, regardless of gender, type of relationship, type of parentship or any other potentially defining characteristic. This means:
• Up to 6 months equal parenthood leave, paid at 100%*
• Parental Support & Fertility Support Loans
• Pregnancy Support, Coaching & Pregnancy Loss Leave
• Return to Work Support System
• We also haven’t forgotten about those benefits that make a meaningful difference, from a Havas pension scheme, season ticket loan and free mortgage advice to retail discounts with Havas Perks and Health Insurance, we have you covered and much more!

LI-TA1

Contract Type :
Permanent
Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job

• Effectively manages upwards; builds positive cross functional relationships, provides solutions when escalating issues, anticipates the needs of the wider team
• Proactively develops more junior members of the team and drafts clear objectives, including ownership of appropriate appraisals.
• Gets the most out of your team, delegates authority to match their teams job level and holds them accountable
• Works with specialist team leads to manage hours dedicated to the account to ensure profitability
• Effectively communicates upwards account challenges and suggests structural changes to retainer/contrac