WHO YOU ARE

• Experienced in Telecom Operations: You have proven knowledge and hands-on experience in designing core telecom operational processes and related systems (ITIL, eTOM).

• Customer Experience Expert: You excel in customer experience design and customer journey creation, ensuring high-quality service models.

• Technically Proficient: You understand fixed and mobile network technology, processes, IT, and organizational dynamics to develop coherent, customer-focused solutions.
• Collaborative and Skilled Negotiator: You possess strong facilitation and negotiation skills, having successfully worked within multi-disciplinary virtual teams, ideally in the telecom or IT sector.
• Results-Oriented: You are driven by optimizing solution designs, delivering projects on time, and aligning process solutions with customer experience insights.

NOT A PERFECT FIT?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

WHO WE ARE

You may have already heard of Vodafone - We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.

GroupTalentAcquisition #GroupResourcing #LI-Hybrid

Are you passionate about shaping exceptional customer experiences and driving strategic growth through innovative service design? Join our dynamic team in Newbury at Vodafone as a Business Engineer, where you’ll play a crucial role in developing and optimizing business processes and service models that support our Enterprise Business Unit and Local Markets.

• Design and transition service solutions and operating models for Enterprise Products, prioritizing customer experience and cost efficiency.
• Interpret commercial product and business requirements to understand their impacts on operational processes and IT systems.
• Collaborate with cross-functional teams including Product Management, Legal & Regulatory, and Operational Support to define and refine service solution proposals.
• Support the selection and management of suppliers for shared and managed services, including defining requirements, selecting suppliers, and participating in contract negotiations.
• Manage small to medium scale service delivery projects for centrally provided and supported enterprise products, ensuring seamless implementation and high-quality customer experiences.