Business Execution Consultant

at  Wells Fargo

Wells Fargo is seeking a Business Execution Consultant to support the Banker Connection team. Banker Connection is an internal Wells Fargo contact center, supporting branch banking employees with consumer banking related inquiries. This role will assist with various business initiatives, including partnering with Wells Fargo groups both within and outside of Banker Connection.

In this role, you will:

• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
• Determine areas of strength or Business Execution opportunity within defined scope of work
• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
• Utilize independent judgment to guide moderate risk deliverables
• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business
• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
• Collaborate and consult with leaders and executive management
• Provide work direction to less experienced Strategy and Execution staff

Required Qualifications:

• 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Banker Connection or Branch Banking experience
• Knowledge and understanding of Interactive Voice Response (IVR)
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to exercise independent judgment and creative problem-solving techniques
• Ability to operate in an environment where roles and responsibilities are evolving rapidly
• Ability to work with multiple priorities and strict timelines
• Effectively consults and analyzes expectations and needs to ensure solution(s) will meet business goals
• Ability to effectively collaborate with multiple Lines of Business including Technology partners
• Excellent verbal, written, and interpersonal communication skills
• Proficiency in both PowerPoint and Excel, experience with broader Microsoft Office Suite
• Strong influencing experience, specifically negotiation and relationship management skills
• Superior relationship, communication and collaboration experience with teams, peers and partners at senior levels

Job Expectations:

• The role offers a hybrid schedule

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
• Determine areas of strength or Business Execution opportunity within defined scope of work
• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
• Utilize independent judgment to guide moderate risk deliverables
• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business
• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
• Collaborate and consult with leaders and executive management
• Provide work direction to less experienced Strategy and Execution staf