Business Intelligence Analyst

at  Caterpillar

JOB DESCRIPTION

This is a fixed-term contract for 12 months for the position of Business Intelligence Analyst in the Service Backlog Team within the Cat Digital division. The Service Backlog Team’s mission is to deliver qualitative service leads through our digital application to our internal customers (industries and dealers) to drive services revenue through our digital product.
As the Business Intelligence Analyst , your responsibility will be to leverage various datasets and develop/sustain services leads. You will also participate in specific projects aiming at further strengthening the service leads ecosystem. The position involves collaborating closely with team members, explaining lead management analytics to customers with limited data knowledge, and interacting with Data Engineers on technical details. The role also includes transforming data into service recommendations through creative approaches.

• Gather and implement business requirements for service leads development
• Analyze feedback information to improve leads quality
• Provide recommendations to internal partners based on quantitative and qualitative data
• Improvement, enhancement and development of specific dataset based on opportunities
• Drive processes improvement and automation of service lead generation application
• Coordination with Engineering & BI Team
• Users data support and training